Individual Contributor Manager Data Center Ops Cloud Operations Resilience Engineering

This role will support all hardware and operating system software from an Operations perspective. The Facility Planner will work closely with various lines of business to support all facility and physical security activities. The Planner will be the first point of contact for internal customers and external vendors seeking support and information. Technical Hardware and Operating System SME (VMWare AIX Linux Windows) to provide day to day support and gain efficiencies via automation. The role involves expertise in platforms and automation skills to simplify maintenance break/fix and design for supporting systems in our Data Center.

The Cloud Operations Resilience Engineering (CORE) Technology division is responsible for enabling and evolving Capital Ones foundational cloud infrastructure layer including observability connectivity resilience and availability.

Primary Responsibilities:

• Server support coverage for operating systems (VMWare AIX Linux Windows 2008 Windows 2012 Window 2016

• Hardware maintenance and inventory

• Work with crossfunctional teams. Partner with peers to understand areas of opportunity and to provide recommendations and improvements to processes projects and services

• Lead a team of technical staff and provide direction as well as leadership

• Develop reports for audit security capacity and design to be shared with upper level management

• Interact and interface with vendors and negotiate contracts

• Automate and partner with other teams to resolve incident within the environment

• Troubleshoot complex environments

• Deep dive on technical problems and leverage available tools for resolution of complex problems

• Identify opportunities to improve efficiency and effectiveness

• Drive automation selfservice enablement operational efficiency

• Oncall support when scheduled 24x7

• An associate whose role requires travel to remote site locations must be able to drive to site locations within 30 minutes

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 5 years of experience with one of the following: VMWare AIX Linux Windows 2008 Windows 2012 Window 2016

• At least 3 years of experience in hardware and software support

Preferred Qualifications:

• Bachelors Degree

• 5 years of experience in IT Development

• 1 year of experience with open source or cloud technologies (AWS)

• 1 year of experience with PHP Python Perl or Ruby

• 1 year of experience with automation/configuration management (Puppet Chef)

• Ability to read and interpret Red Hat crash dumps

• 3 years experience supporting Agile delivery organizations

• 3 years experience with white box

• 3 years experience with software defined servers

• 3 years experience with network defined servers

At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F1 OPT F1 STEM OPT F1 CPT J1 TN or another type of work authorization)

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).