Autodesk Help Desk Support Technician
Autodesk Help Desk Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Madison WI office. The ideal candidate will bring approachable and empathetic personal skills along with expertise in triaging Autodesk support issues. This position is crucial in supporting our engineers and designers by troubleshooting technical and designrelated issues in Autodesk design solutions specifically Autodesk Civil 3D Revit and the Autodesk Construction Cloud.
If youre ready to make your mark and work with a team that values your expertise apply today!
Why MSA
- Innovation and Impact: Work with cuttingedge technology and make a real impact on the built environment.
- Collaborative Culture: Be part of a supportive team where your contributions are valued and your growth is nurtured.
- EmployeeOwned: Benefit from our 100 employeeowned ESOP program and share in the success you help create.
- Diverse Projects: Every day is different with a wide range of projects that challenge and inspire.
Responsibilities
Your mission:
- Serve as the first point of contact for employees seeking technical assistance on their design tools via phone and a ticketing system.
- Provide empathetic and effective support to engineers and designers addressing technical and designrelated issues.
- Troubleshoot and resolve issues related to Autodesk Civil 3D Revit and the Autodesk Construction Cloud.
- Utilize a broad range of technical knowledge to assist all MSA employees with their design tools.
- Maintain detailed records of support interactions and resolutions in the ticketing system.
- Collaborate with other IT and design professionals to ensure seamless support and knowledge sharing.
Qualifications
WHAT YOU BRING
- High School Diploma or GED required
- Associates in Civil or Architectural Engineering Technology or specialty related degree preferred
- Proficient in BIM/CAD software especially Autodesk and Bentley products.
- Understanding of technician practices infrastructure and survey/design processes.
- Knowledge of measuring plan reading and field data collection.
- Basic skills in MS Office (Word Excel Outlook Teams).
- Ability to complete project work accurately and adjust priorities as needed.
- Strong interpersonal skills for building relationships with colleagues.
- Capability to handle multiple projects or issues at once.
- Basic technical knowledge of design processes.
- The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.
Why MSA
- Better Together: A collaborative environment that values open ideas diversity and authenticity. Our diverse perspectives fuel innovation and success in our employeeowned firm.
- Multidisciplinary Opportunities: Follow your interests explore new experiences and apply your skills where they have the most impact.
- Weve Got Your Back: Enjoy support when you need it and independence when you dont. We are 400 strong working as one cohesive team.
- Passion & Purpose: Were passionate about our work and proud of it! Share inspirations geek out and think big with us.
- Pay & Perks: Competitive pay and unique perks that make MSA stand out.
- Communities of Practice: Our think tanks and idea generatorsregular collaboration and learning opportunities.
- WorkLife Integration: Life doesnt stop when work begins. We support your professional and personal balance.
- Commitment to Learning: Ongoing training tuition reimbursement and cuttingedge technology to keep you connected and creative.
- Community Engagement: Giving back through volunteering education STEM outreach and event participation backed by corporate sponsorship and donations.
BestinIndustry Benefits Eligible employees enjoy:
- Quality Insurance Options: Medical dental and vision coverage for you and your family
- Paid Time Off: Minimum of 17 days in the first year for fulltime employees
- Paid Holidays: 8 holidays per year
- Paid Parental Leave: 2 weeks for both parents with additional time for birth parents under MSAs Short Term Paid Leave
- Supplemental Insurance: 100 paid life longterm disability and shortterm disability insurance
- Employee Stock Ownership Plan (ESOP): 100 employeeowned with stock provided at no cost
- 401k Retirement Savings Plan: Generous employer match immediately 100 vested
- Short Term Incentive (STIP) bonus
MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. AtMSA we value a diverse inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at
Equal Employment Opportunity/Affirmative Action Employer
Required Experience:
IC
Employment Type
Unclear
