Support Ops Specialist Support Operations

Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazons (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazons world class capability in Ordering Fulfillment Transportation and Customer Service. By leveraging our current scale and supply chain FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos Founder of in his annual letter to shareholders FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world.

Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries..

Key job responsibilities
Responsibilities include:
Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only no phones).
Achieving weekly productivity and quality targets.

A day in the life
Consistently improving Seller experience

About the team
Mission To mitigate business risk while driving an excellent customer experience

Bachelors Degree
Experience with Microsoft Office including Outlook Word and Excel
Exceptional analytical logical and data gathering skills
Excellent communication and comprehension skills
Excellent problem solving skills

Experience in a production environment and proven track record of achieving productivity and quality targets.
Previous experience in a contact center environment.
Experience in problem solving including the ability to recognize nonobvious patterns
Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
Ability to maintain high levels of confidentiality and data security standards.
A strong attention to detail and the ability to work independently in a fastpaced and rapidly changing environment.
A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
Clear oral and written communication skills.
Experience with fraud or risk investigations.
Experience in payments & banking domain.
Demonstrated positive results oriented attitude.
Excellent team player capable of learning and sharing knowledge in a team environment.

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