Call Centre Executive
Call Centre Executive
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a motivated and customerfocused Call Centre Executive to join our team. The ideal candidate will handle incoming and outgoing calls provide exceptional service resolve customer inquiries and maintain high satisfaction levels. This role requires excellent communication skills patience and a problemsolving mindset.
Key Responsibilities:
Customer Interaction:
- Handle a high volume of incoming and outgoing calls in a professional and efficient manner.
- Address customer inquiries provide accurate information and resolve issues promptly.
- Maintain a positive and empathetic attitude toward customers.
Problem Resolution:
- Identify customer needs and provide appropriate solutions or escalate issues when necessary.
- Follow up on unresolved queries to ensure customer satisfaction.
Data Management:
- Accurately document all interactions and maintain detailed records of customer accounts.
- Update customer information and records in the system as required.
Team Collaboration:
- Work collaboratively with team members to improve overall service levels and share best practices.
- Participate in team meetings training sessions and feedback sessions.
Performance Goals:
- Meet or exceed performance metrics including call handling time resolution rate and customer satisfaction scores.
- Adhere to company policies procedures and quality standards.
Qualifications:
- Proven experience as a call centre representative or in a similar customer service role.
- Exceptional verbal and written communication skills.
- Proficient in using computer systems CRM software and standard office applications.
- Strong problemsolving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations with professionalism.
Key Competencies:
- Excellent interpersonal skills.
- Active listening and empathy.
- Time management and multitasking abilities.
- Adaptability to diverse customer needs.
- Goaloriented mindset.
customer,communication skills,time management,attention to detail,crm software,team collaboration,multitasking,problem-solving,adaptability,data management,customer service,communication,customer satisfaction
Employment Type
Full Time
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