Service Advisor
Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Main Responsibilities:
Greet customers and understand their vehicle service needs.
Prepare job cards and explain repair/service details timelines and cost estimates.
Coordinate between customers and the service/technical team for smooth workflow.
Provide regular updates to customers on vehicle service status.
Conduct postservice followups and ensure customer satisfaction.
Maintain accurate service records and handle service billing and payments.
Promote additional services maintenance plans and offers.
Resolve customer queries concerns and escalate major issues when needed.
Essential Qualifications:
Diploma in Automobile Engineering or relevant discipline.
1 3 years of experience in a similar customerfacing role within the automotive industry.
Knowledge of vehicle servicing and basic mechanical understanding.
Skills Required:
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to handle pressure and manage multiple tasks.
Good problemsolving skills and attention to detail.
Familiarity with service management software and CRM tools.
Basic knowledge of automotive systems and components.
Employment Type
Full Time
