Customer Support Specialist

Amulya Infotech India Pvt Ltd

Posted on : 22-04-2025

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1 Vacancy

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Jobs by Experience

3-5years

Job Location

Coimbatore - India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-04-2025

Job Description

Provide prompt effective customer support via phone email and chat

Troubleshoot basic to intermediate platform issues (access problems training feedback content generation)

Document issues thoroughly in our ticketing system

Guide users through basic troubleshooting and platform features

Escalate complex issues to specialized support teams

Investigate recurring problems using established SOP s

Meet daily performance metrics

Follow up with customers to ensure satisfaction

Basic SaaS troubleshooting experience Familiarity with ticketing systems (Intercom, Zendesk, Hubspot, etc. Understanding of basic software environments (browsers, OS, networks) Ability to explain technical concepts in simple terms Strong problem-solving skills Detail-oriented with excellent documentation habits Customer-focused attitude Team-oriented mindset Basic understanding of our product offerings

Education

Any degree

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Amulya Infotech India Pvt Ltd

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Customer Support Specialist

Amulya Infotech India Pvt Ltd

Job Description

Employment Type

Company Industry

Key Skills

About Company

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