Billing Officer
Billing Officer
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Job Description
Objective & Summary
Key Responsibilities:
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Prepare and issue monthly invoices for clients subscribed to Dedicated Internet Access and ancillary services (e.g. MPLS Fiber BIA VOIP).
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Verify billing rates usage data and contract terms before finalizing invoices.
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Upload finalized invoices to the billing portal and email clients where applicable.
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Maintain and update customer master data in the billing system including service start dates rate plans and addresses.
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Assist in updating rate cards discounts and special pricing as approved by management.
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Monitor and reconcile bandwidth or service usage records against systemgenerated reports.
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Perform monthly reconciliations between the billing system network usage reports and the general ledger.
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Investigate and resolve discrepancies in invoice amounts or usage data.
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Prepare basic billing reports (e.g. ageing reports revenue by service type) for internal review.
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Serve as the first point of contact for client billing inquiries and escalate complex issues as needed.
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Track and follow up on billing disputes ensuring timely and professional resolution.
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Collaborate with Sales Network Operations and Finance teams to resolve discrepancies and improve accuracy.
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Support documentation of billing procedures checklists and workflows.
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Assist in process improvement initiatives aimed at enhancing billing accuracy and efficiency.
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Participate in billing system upgrades and user acceptance testing.
Requirements
Educational & Professional Qualifications:
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Bachelor s degree in Accounting Finance Business Administration or a related field.
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0 2 years of experience in billing accounts receivable or similar financerelated roles.
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Experience in a telecommunications environment is an added advantage.
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Familiarity with billing platforms (e.g. Oracle BRM Intec Amdocs) is a plus.
Essential Skills & Knowledge:
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Proficiency in Microsoft Excel including VLOOKUP and pivot tables.
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Strong numerical and data reconciliation skills.
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Understanding of basic accounting and billing principles.
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Ability to explain billing issues clearly to internal and external stakeholders.
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Good organizational and timemanagement skills to meet tight deadlines.
Desirable Skills & Traits:
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Working knowledge of telecom service offerings such as Dedicated Internet VPN or MPLS.
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Experience using Microsoft Dynamics 365 or similar ERP systems.
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High attention to detail and accuracy.
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Strong interpersonal skills and a professional customerfocused attitude.
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Willingness to learn adapt and contribute to a collaborative team environment.
Benefits
- Healthcare Insurance (HMO)
- Paid Leave
- Group Life Insurance
- Hybrid work model
- Professional Development Reimbursement
Employment Type
Full Time
