Manager Above Market Customer Success
Manager Above Market Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
As a Manager in the Above Market Customer Success Team you will be acting as the main point of contact and managing the queries and questions from key regional clients on NielsenIQs proprietary servicing platform. The success is visible by the efficiency and effectiveness of resolving client queries to satisfaction.
RESPONSIBILITIES
- Drive Regional insights through Retail Measurement presentations and analytics
- Be the point of escalation for data challenges for 12 key strategic clients across Asia
- Provide quick and accurate responses to both internal and external FMCG clients
- Manage queries and questions through a NielsenIQs proprietary servicing platform
- Achieve competency in Salesforce to build management dashboards to track and analyse Key Performance Indicators
- Communicate on Product Enhancement Universe Update & Delivery Details to clients
- Spearhead improvement projects to drive process optimization and uphold globallyacclaimed NielsenIQ data standards
Qualifications :
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers and youre always looking for whats next.
- Bachelor/ Master Degree from all backgrounds
- At least 4 years of experience in relevant field which required communication operational and analytical skills
- Data science or operational background would be an advantage
- Proficient in Microsoft Office applications
- Good visualization skills interested in storytelling techniques
- Business English knowledge both verbal and written
- Ability to work within a virtual environment
- Open for change integrity & client centric mindset
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
