American Girl Sr Community and Events Coordinator BenefittedPart-Time

The Opportunity: The Sr. Community & Event Coordinator is located at the AG Retail Flagship Chicago location and reports directly to the Sr. Department Manager. This position is responsible for delivering all aspects of our premium experiences and events. This position will be working oneonone with guests to create a magical event through superior communication and organization according to AG specifications. 

What Your Impact Will Be: 

• Manage and lead all aspects of the planning coordination and communication for private and large group parties and sales store events excursions community and hotel partnerships for their location.
• Research and solicit group prospects and partnerships within the community for internal and external store events.  
• Support Sr. Dept. Manager to plan/execute event and assigns roles and responsibilities with the AG store teams.  Resolve any customer service issues and lead event team to do the same.
• Communicate with both internal and external stakeholders to ensure each event is executed with excellence.
• Support and assist in store events and provide support to other team members on planning of storewide projects.
• Process all paperwork including contracts.
• Work alongside the Leadership Team on all company events launches and event initiatives.
• Participate and support key retail teams to provide merchandise displays and manage inventory for events.
• Provide feedback for all events/programs to determine effectiveness in achieving retail marketing goals provide recommendations and feedback. Assist with researching recommending and implementing new events/programs.
• Meet sales goals and budgetary guidelines.  Work with external vendors and place product orders in a timely manner.
• Ensure customer satisfaction by providing an exceptional events and excursions and oversee resolution of customer service issues and requests in a gracious manner.
• Execute events to AG standards including games crafts hair styling and skin care of dolls.
• Assist as needed with the retail side of business including Retail Sales Customer Service Doll Hair/Salon Programs/Events and Personal Shopping.

Qualifications :

What Were Looking For:

• 35 years of work experience in customer relations parties or events.
• Must enjoy public speaking children and possess a warm and friendly demeanor.

• High energy experience in a fastpaced service environment with a passion for quality.
• Organizational skills inventory management flexibility and corporate relationship skills are required.
• Experience working with children preferred.
• Excellent communication (both verbal and written) and organizational skills are essential.
• Welldeveloped computer skills are essential; must be a skilled user of Microsoft Software (Excel Outlook and Word).

Hourly:
The base hourly rate for this position is between $ 21 and $ 26.
 

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performancedriven company. We strive for excellence and are focused on pursuing bestinclass outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a whollyowned subsidiary of Mattel Inc. (NASDAQ:MAT  a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels FisherPrice American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels awardwinning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
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