Account Manager

Blend360 is seeking an energetic and experienced Account Manager to join our team. Successful candidates will have experience managing complex and largescale accounts in a fastpaced collaborative environment. We are looking for a selfstarting motivated individual who knows how to keep calm in the storm. The Account Manager will be responsible for building client relationships owning account operations and supporting account leaders in driving account growth. Candidates should show strong curiosity and a passion for or interest in data science and enabling techniques tools and technologies. 

Key Responsibilities: 

Account Oversight/Reporting 

• Support senior client leaders by providing oversight for designated accounts 

• Ensure operational efficiency client satisfaction and successful delivery of services with support from senior client leaders. 

• Monitor and report on account performance identifying areas for process improvement proactively recommending and implementing solutions. 

• Track all key account activity agreements progress; generates regular documentation. 

Client Relationship 

• Foster client relationships serving as one of the primary points of contact and trusted advisor for client stakeholders and supporting senior client leaders in ensuring client needs are met. 

Delivery Oversight 

• Monitor project timelines and resource utilization ensuring all deliverables are completed on time and within budget. 

• Provide recommendations / solutions to problems escalate to senior client leaders if/when needed. 

• Coordinate with internal crossfunctional teams to develop and deliver integrated solutions that meet client objectives. 

Strategy 

• Support senior client leaders in building strategic account plans identifying areas of opportunity and developing related materials focused on growing Blends presence. 

Contract Management 

• Contribute to the development of proposals presentations contracts 

Leadership 

• Mentor and guide junior staff providing support and training in account management best practices and career development. 

Qualifications :

Education & Experience 

• Bachelors degree in business marketing management data science or a related field. 

• 5 years of experience in account management or client relationship management within professional services data science technology firms or agencies; Proven track record of building and maintaining successful client relationships. 

• Experience managing or mentoring junior staff. 

Skills & Knowledge 

• The ability to develop client materials such as project status deliverable outputs QBRs and proposals; this often includes making complex ideas and activities simple for a business audience. 

• Understanding of the business applications of data engineering data science and business intelligence concepts. 

• Excellent communication presentation and interpersonal skills. 

Technical Proficiency 

• Familiarity with tools and software used in account management (e.g. CRM systems project management tools). 

• Ability to interpret and act on data to improve client satisfaction and team efficiency. 

Personal Attributes 

• Strong problemsolving skills and the ability to manage complex client relationships and sensitive situations. 

• Adaptability to change in a dynamic and fastpaced environment; Highly organized with strong time management capabilities. 

• Ability to successfully navigate ambiguity and manage competing priorities. 

Other Requirements 

• Availability to travel occasionally for client meetings 

Remote Work :

Yes

Employment Type :

Fulltime