Operations Expert
Operations Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Global IT expert you will be responsible for providing exceptional technical support to our internal users across various locations worldwide in 24x7 environment. Your primary focus will be on managing the team sitting in different countries and troubleshooting resolving issues related to O365 Citrix and WLAN technologies. This role requires a proactive and customerfocused individual with excellent communication and problemsolving skills.
. O365 Support:
Provide support for Microsoft Office 365 applications and services.
Troubleshoot and resolve issues related to Outlook SharePoint Teams and other O365 components.
Assist users with account management permissions and accessrelated queries.
2. Citrix Support:
Administer and support Citrix environments to ensure seamless access to applications.
Troubleshoot and resolve Citrixrelated issues including connectivity and performance problems.
Collaborate with the infrastructure team to optimize Citrix environments for enhanced user experience.
3. WLAN Support:
Manage and support the organizations Wireless Local Area Network (WLAN).
Troubleshoot WLAN connectivity issues and implement solutions to ensure reliable wireless access.
Collaborate with network engineers to optimize WLAN performance and security.
4. Global Support:
Provide remote assistance to users across different time zones and locations.
Escalate complex issues to the appropriate teams and follow up on problem resolution.
Ensure timely communication and updates to endusers regarding the status of their support requests.
5. Documentation and Training:
Maintain uptodate documentation for O365 Citrix and WLAN procedures.
Develop and deliver training materials (Knowledge Base) for endusers to enhance their understanding and effective use of IT resources.
Qualifications :
Proven experience as an IT Service Desk team with a focus on O365 Citrix and WLAN.
Knowledge of ITIL practices.
Working knowledge of IT incident call management system (Service Now/Matrix42
Strong knowledge of Microsoft Office 365 applications and services.
Experience with Citrix XenApp/Xen Desktop and familiarity with virtualization technologies.
Proficiency in troubleshooting WLAN connectivity issues and optimizing WLAN performance.
Excellent communication skills and ability to interact with users at all levels.
IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate Citrix Certified Associate Virtualization or equivalent are a plus.
Additional Information :
We Offer: We offer a wide range of attractive and exciting assignments plus the chance to continue ones professional and personal development.
- Interesting challenging projects with Global MNCs working on innovative technologies
- Exposure to niche skills and learning opportunities
- Talented passionate and collaborative team the best experts within the industry
- Flexibility and autonomy
If you truly believe youre a fit for the above were happy to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
