Front Desk Agent
Front Desk Agent
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Job Description
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offer professional friendly and engaging service
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through upselling room brands
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
What is in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Proficiency in English (verbal and written) second language an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Demands
This position requires:
- Frequent standing and walking throughout shift
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Required Education and Experience
- Previous customer related experience preferred
- Previous PMS experience an asset
Additional Information :
Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
