Guest Experience Manager
Guest Experience Manager
Posted on :
22-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
An extraordinary guest experience begins with you. As Guest Experience Manager you will ensure a warm welcome feeling for our guests as soon as they arrive.
Whats in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Jobs involve all aspects of delivering optimum quality of a companys services
- Monitoring inspecting and proposing measures to correct or improve a hotels final products and processes in order to meet established quality standards.
- Conduct regular inspections and audits of all areas of the hotel including guest rooms public areas dining facilities and service delivery. Identify areas for improvement and work with department heads to address deficiencies.
- Provide training and guidance to hotel staff on quality standards best practices and guest service excellence. Organize workshops and training sessions as needed.
- Collect and analyze guest feedback reviews and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction.
- Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry.
- Collaborate with department heads and managers to address qualityrelated issues share best practices and implement improvements. Foster a culture of teamwork and continuous improvement.
- Prepare regular reports for senior management detailing quality assurance activities findings and progress in meeting quality goals.
- Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems.
Qualifications :
- Minimum 1 to 2 years of experience in same role.
- Results orientation planning problem solving &
- Multitasking proactivity and creativity
- Decision making autonomous in the search for solutions
- Strong communicator openmindedness positive attitude
- Project management skills
- Hospitality business understanding
- Strong Analytical skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
