Senior Engineer Quality Customer Support
Senior Engineer Quality Customer Support
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Job Description
1stlevel customer support for Qtopics
Capture customer specific requirements and integrate special requirements within plant processes as per IATF 16949 requirements.
Responsible for PPAP ontime submission to customer based on customer specific requirements.
Will be actively participating in SE (Simultaneous Engineering team) /PAT (Product start Team)/ QGC (Quality Gate Customer) meetings to capture the product requirement at early stage and also giving inputs or suggestions based on experience.
Responsible for active participation in process FMEA and bring the learning and inputs from SE/PAT/QG meetings to FMEAFMEA coordination.
Responsible to initiate suaitable containment measures at customer end or at warehouse for customer complaints Responsible for coordinating with internal stake holders in addressing customer complaints which are related to manufacturing process and communicate the actions to customer.
Qualifications :
BE (E&E / E&C) : 3 to 4 years of experience
Additional Information :
Technical
Should have basic electronics knowledge and should be able to read and understanding schematics
Should have knowledge on 8D systematics
Should have SixSigma Green belt (Minimum) possess knowledge on Shainin methodology and DOE
Should have sound knowledge on PPAP FMEA and CP
Ability to Statistical analysis
Behavioral
Responds promptly to customer requests;is easy to reach and work with during
work hours
Proactively incorporates user/ customer feedback to improve deliverables
Regularly interacts with the customer at appropriate levels
Works effectively with others and openly shares expertise and resources to
deliver results
Displays openness to confrontation and difficult conversations
Convincingly presents own ideas and concepts to different target audiences
Listens actively in order to understand other peoples perspectives
Ensures own adherence to project and quality standards regardless of functional area of work
Is able to take accountability for assigned tasks and work with autonomy
Radiates selfconfidence energy and optimism in engaging with others
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
