User Education Specialist Senior User Education SpecialistLead User Education Specialist - RD Service Management
User Education Specialist Senior User Education SpecialistLead User Education Specialist - RD Service Management
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Job Description
IFS Service Management is the marketleading service management solution a leader in the Gartner Magic Quadrant. Our solution empowers our customers to deliver service excellence and optimize workforce efficiency allowing them to embrace Service as a strong and profitable revenue stream.
As a User Education Specialist you want to empower the pertinent stakeholders to find the answers they need when they need them so they can quickly get on with the task at hand and at the same time reducing reliance on support teams. You should have a clear vision of what a superior user education and documentation experience looks like.
As a User Education Specialist you should be able to:
- Determine the needs of our different stakeholders for user education material
- Write and review technical and enduser content for the product including user guides online help system error messages system field names and labels tooltips etc.
- Be able to identify the need for new content from analysis of support cases and topics on community platforms
- Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams
- Deliver input into the User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy
- Ensure User Education is accessible at the right time in the right place in the right medium for all target groups
Qualifications :
Qualifications
- Proficient in English with excellent written and verbal communication skills
- Great team player who can connect with global team members.
- Commitment and ability to meet deadlines in a consistent manner.
- Willingness to learn new concepts
- Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment
- Ability to coordinate and manage projects in line with known timeframes
- Experience in a customer facing role
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
