Site Services Lead - China

The IAI Site Services Lead will be part of an exciting highly collaborative friendly supportive and talented team. Responsible for the China End User Computing and Core Infrastructure working with the global organisation to anticipates the business need delivers the requirements of commercial initiatives and support AbbVies goals. They will manage all relevant vendors to maximize value for the business whilst leveraging the global scale. The IAI Site Services Lead will have a reporting line into the JAPAC Site Service Leader.

• Local management of all IT infrastructure coordination managing the site support teams to facilitate incident resolution across all areas incl. CCF end user support collaboration communication & network through support partners as well as regional & global teams across all China sites  to ensure a best in class service with no interruption of services during office hours.
• Identifies defines negotiates coordinates and tightly monitors services being delivered by Managed Service Partners (MSPs) i. e. HCL ITSD.
• Represents the BTS IAI organization for the China sites communicating the technology strategy and developing implementation patterns that are aligned with global guidelines. Understands and contributes to the BTS IAI organizations vision goals and strategies. Aligns department priorities appropriately determines critical success factors evaluates and pursues initiatives investments and opportunities based on fit with strategies.
• The coordination and management all IT site support for the Onboarding and offboarding of employees/contract staff including the provision of hardware software telephony and mobility management via the correct global departments to ensure  continued service.
• Ordering and managing the inventory for all local IT equipment.
• Ensure all customers get regular scheduled upgrades to equipment as per the current Abbvie policy.
• As part of an ongoing continuous improvement activity regularly review all local IT processes tech solutions for efficiencies.
• Establish and manage working relationships with external partners/vendors whilst ensuring service levels and appropriate cover across sites.
• Accountable for regular IT disposal activities including the coordination with finance and the usage of ethically approved global vendors.
• Management of all Video conferencing telephony services print services meeting management/Room booking solutions and coordination for global IT security solutions.
• Guidance and signposting of supporting the selfserve principles where sensible.
• Act as an escalation to global or local IT issues to the BTS IT Director or global reporting line.
• Financial management of agreed local budgets for purchasing technology aligned with corporate policy.

Qualifications :

• Significant working knowledge within IT with handson experience that will include managing external resources technology support leading cross functional projects business systems analysis / business process transformation and potentially software development and deployment.
• Minimum 4 years in a supervisor IT support role and overall 10 years experience in IT.
• Ability to work in a Global organisations particularly matrix organisations with proven experience of working in multifunctional regional and global solutions teams. This will include all aspects of the software lifecycle; requirements gathering through implementation and into ongoing support.
• Experienced in Cloud services & architecture.
• Focuses on end user and customer centricity.
• Passion for learning new tools.
• Able to work with minimal direct guidance.
• Fast adaptation to changing requirements.
• A powerful desire to find innovative solutions to complex problems and attention to detail.
• Strong problemsolving skills.
• Tenacity Enthusiasm and a Teammindset.
• Effective crossfunctional engagement skills.
• Strong oral and written communication skills.
• Experience in Biotech/Pharma industry preferred.
• Expert knowledge of ITIL disciplines.

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No