ServiceNow AdministratorDeveloper experimented FM 298419

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges We are seeking aServiceNow Administrator/Developer experimentedto play a pivotal role in our ongoing strategic transformation program. This is an exciting opportunity to contribute to the evolution of our ServiceNow platform focusing on advanced integrations automation and process optimization while also mentoring and guiding our junior team members.

In this senior role you will not only enhance our ServiceNow instance into a DevOpscompliant environment but also lead efforts to improve the CMDB drive process efficiency and ensure seamless integration across systems. Your expertise will help accelerate the performance of our ITSM processes while supporting and developing the skills of junior colleagues to ensure the longterm growth of the team.

DaytoDay Responsibilities

• Lead and Mentor: Guide and support junior administrators and developers sharing your knowledge and helping them grow. Act as a goto technical expert for the team.
• ServiceNow Administration & Development: Oversee the configuration customization and maintenance of the ServiceNow platform. Manage users groups roles and permissions with a comprehensive view of the platforms full capabilities.
• Advanced Integrations & Automation: Design develop and implement complex integrations and automation workflows using REST/SOAP APIs MID Server and other ServiceNow connectors to optimize IT processes.
• CMDB and Configuration Management: Excellent understanding of ServiceNow Common Service Data Model 4.0 (CSDM 4 experience managing CI relationships and IRE rules.
• Agile Leadership: deal with enhancements and deployments using Agile/Scrum methodologies collaborating with the PO and business analysts cross to ensure alignment with business goals.
• Documentation & Training: Produce highquality documentation and user guides and lead training sessions for both technical and nontechnical stakeholders helping users and administrators fully utilize the ServiceNow platform.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:

• Minimum 5 years of experience developing implementing configuring and customizing ServiceNow in an enterprise environment
• ServiceNow Administration & Development: Extensive experience with JavaScript Flow Designer Business Rules Script Includes Client Scripts UI Policies and REST/SOAP APIs.
• ITSM Management: Deep understanding of ITSM processes including Incident Problem Change and Request Management and their best practices.
• CMDB & Configuration Management: Advanced knowledge of ServiceNows CMDB CSDM and how to manage CI relationships to ensure data accuracy and system efficiency.
• Workflows & Automation: Expert in designing and implementing automated workflows using Flow Designer Workflow Editor and other ServiceNow tools.
• ServiceNow Integrations: Strong experience in integrating ServiceNow with thirdparty systems and tools through REST/SOAP APIs and MID Servers.
• ServiceNow CSM: Expertise in managing and optimizing external customer portals through ServiceNow CSM.
• ITIL v4 Certification
• Any ServiceNow Certifications among (System Administrator Platform Implementation ITSM CMDB)
• Experience in projects that reduce customizations and bring ServiceNow back to baseline is a plus.
• Leadership & Mentoring: Ability to lead and develop junior team members acting as a technical mentor and fostering a culture of continuous learning.
• ProblemSolving: Strong analytical skills to diagnose complex issues and provide effective solutions.
• Communication: Excellent verbal and written communication skills in English with the ability to interact with both technical and nontechnical stakeholders.
• SolutionOriented & Autonomous: Ability to independently drive technical solutions and improvements while taking a proactive handson approach to problemsolving.
• Modules & Technologies:
• ServiceNow ITSM Pro CSDM/CMDB CSM ITOM Integration Hub DevOps Change Platform Analytics.

Perks & Benefits

We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:

• Be part of a company guided by a strong purpose to do good and recognized as top 1 of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn grow and accelerate your career.

Youll also enjoy a wide range of benefits including

• Annual bonuses (yearend vacation profitsharing)
• 32 days paid vacation and 13th month convertible into vacation time
• 11 to 13 additional days per year depending on yearly calendar (RTT)
• 50 reimbursement of public transport costs
• Very active works council (evenings trips cultural and leisure subsidies etc.
• Participation in sporting events (Corporate Games races etc.
• Teleworking agreement
• Subsidized company restaurant
• Health and provident insurance
• approach

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.