Renewal Portfolio Manager
Renewal Portfolio Manager
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$ 56100 - 84200
1 Vacancy
Job Description
Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stoploss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.
Job Description:
Sun Life embraces a hybrid work model that balances inoffice collaboration with the flexibility of virtual work in the contiguous states plus AK.
What you will do:
The Renewal Portfolio Manager (RPM) is a revenue generating role that is responsible for the renewal process and owns the renewal results for Sun Lifes block of business for u150 lives (MVP 150300 lives). The position is accountable for achieving persistency and growth targets through case retention organic growth and crossselling additional lines of coverage on the assigned block of business.
Accountabilities
Responsible for renewal management on cases with 26149 enrolled lives 150300 MVP): research case history performs overall case analysis determines final renewal rates by applying standard underwriting principles and procedures (in partnership with Underwriting when appropriate) discusses recommendation on renewal rates pool usage and cross sell opportunities with EBR (when appropriate); delivers electronic renewal to broker and follows up for closure
Owns renewal results for block of business; responsible for achieving persistency and growth targets through effective retention efforts and cross selling additional lines of coverage
Builds and maintains external relationships with key personnel at the agencies in assigned territory
Builds and maintains relationships with internal teams to facilitate customer inquiries/issue resolution in conjunction with the renewal process
Works with internal teams to complete contractual amendments resulting from the renewal process
Responsible for the acquisition and distribution of renewal materials and exhibits on monthly renewals to the appropriate Account Executives for midmarket renewals
Builds and maintains relationships with sales reps Account Executives and internal service teams. Collaborates regularly on opportunities threats and necessary action plans to meet customer and broker needs throughout the renewal process
Tracks and maintains all current renewal status and data. Organize information to be relevant and timely to follow Sun Life internal process deliver timely renewals to the market
Set appropriate and reasonable expectations with internal and external partners
Maintains proper documentation of all renewal activities in all systems including but not limited to Salesforce
Performs other duties as needed
What you will need to succeed:
- Ability to multitask and work accurately and effectively in a fastpaced environment
- Ability to set priorities in a high volume fastpaced environment
- Ability to collaborate and negotiate with remote internal partners
- Ability to actively listen to customers paying attention to their needs wants likes dislikes trends ideas and suggestions
- Knowledgeable serviceoriented professional approach
- Flexibility adaptability and the ability to pitch in and support the team at all times
- Ability to influence the horizontal process and influence the owners of each part of the process
- Excellent problemsolving skills with high energy and enthusiasm
- Strong verbal and written communication skills
- Thorough understanding of contract provisions and administrative policies and procedures
- Indepth knowledge of group insurance products and processes
- Ability to understand interpret and explain contracts plan design option and rating factors
- Demonstrated knowledge of underwriting principles and rating philosophies
- Ability to work with a diverse range of people
Required Education and Skills:
- 2 years of account management experience or equivalent industry experience in insurance or employee benefits
- College degree preferred
- State issued Life and Health License would be a plus
What is in it for you
Excellent benefits with generous vacation and sick time 401K match noncontributory retirement plan Paid Family Medical Leave sabbatical program and much more
Friendly collaborative and inclusive culture
Our agile work environment allows our employees the flexibility to give and feel their best at
work
Salary:
Salary Range: $56100 $84200
At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic location. In addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
#LIRemote
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We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life we prioritize your wellbeing with comprehensive benefits including generous vacation and sick time marketleading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employerfunded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwisequalified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.
For applicants residing in California please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Job Category:
Posting End Date:
Required Experience:
Manager
Employment Type
Full-Time
