Risk Specialist Ad Policy Advertising Trust Policy Operations

We are looking for an enthusiastic detailoriented and customer obsessed Risk Specialist to join the Ads Trust Policy operations team. In this role you will be an owner responsible for ensuring that Policys operational queues are efficiently maintained and executed. You will own managing policy support for our most important sales events ensuring that policies are in place that they are wellunderstood and that we are providing support to our partners internally and externally. You will deliver these results independently translating policyspeak into responses that best fit the audience and situation as well as proactively identifying solutions to policy issues. You will develop a deep understanding of Amazon Advertising policies working closely with the authors of these policies as you provide guidance to partner teams and in sharing the emergent themes and feedback with Policy Managers that can be learned from the highvolume of requests that you manage. Finally you will participate in operational improvement initiatives to bring efficiency to the processes we follow regularly monitoring data and proactively proposing and implementing new ideas for achieving operational efficiencies. If you are looking for a role in a team that has a varied and excited remit are a selfstarter that can solve issues independently and are looking for more exposure to the way we strategically develop and enforce ad policies this is the role for you.

Key job responsibilities
* Independently own and manage policy operations SOPs and queues that cover critical business functions like high traffic events and other ticket queues
* Own investigating and responding to a highvolume of Ad Policy tickets from internal stakeholders
* Learn our Ad Policies in order to provide the right guidance to partner teams
* Make consistently accurate decisions on when to escalate complex and sensitive requests to Policy Managers and partner to drive towards a resolution
* Identify patterns and themes from highvolume of requests raising those to Policy Managers for continuous policy improvement and working with operations leads to realize efficiencies
* Assess and evaluate opportunities and potential risk to business operations including managing operational roadmaps analyzing data and workflows to identify gaps driving sustainable efficiencies and facilitating change communications

About the team
Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team you will have high visibility across Amazon business lines helping to establish the right customer experience and longterm strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.

4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
Bachelors degree or equivalent
Experience handling confidential information
Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
3 years of program or project management experience

3 years of program requirements definition and data and metrics leveraging to drive improvements experience
Professional auditing qualification or similar risk or compliance credentials
Experience with SQL and Excel

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.