Partner Success Manager

At Qualtrics we create software that the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18000 clients globally. Building a category takes grit determination and an appreciation for the unconventionalbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved by collaborating and iterating until the best solution comes to light. You wont have to look to find growth opportunities theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Partner Success Manager

Why We Have This Role

The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in scaling our gotomarket strategy and enabling the success of our customers on the Qualtrics XM Platform. The Partner Success function is at the heart of our ecosystem strategy and is pivotal to the growth of our partners and our customers. Partner Success Managers (PSMs) ensure our customers have the same experience from our partners as they would expect from the Qualtrics XM Services organization. Since we are the worlds preeminent experience management company customers expect a great experience when interacting with Qualtrics and our partners.

Partner Success Managers are primarily responsible for the development and delivery of technical capability as well as driving continued customer success via account management within partner organizations. They help partners develop and pursue technical enablement provide quality reviews during initial deliveries continually evaluate partner performance across a portfolio of partnerdelivered and ongoing success customer programs recommend and monitor changes to improve partner success and address and resolve escalations related to partner delivery of implementation and managed services. They facilitate the ongoing governance of the overall partner portfolio and will collaborate with crossfunctional business partners within and outside the Qualtrics Ecosystem organisation (e.g. Partner Ecosystem Managers GTM Enablement as well as Product Engineering Sales Professional Services and XM Success leaders for example) to optimize partner delivery and drive ongoing customer success.

How Youll Find Success

• BUILDER SCALES SYSTEMS & IMPACT: Strategic Partner Enablement Proactively equip services partners with the knowledge tools and strategies they need to sell deliver and provide ongoing success for our customers. Anticipate partner challenges and provide datadriven insights to optimize their performance.
• BUILDER CROSSTEAM CONNECTION: Relationship Builder & Influencer Establish trust and credibility with partners at all levels from Partner Leads to Partner Executives. Excel at influencing without authority aligning stakeholders to drive joint success.
• BUILDER SCALES SYSTEMS & IMPACT: DataDriven & Analytical Leverage data to track partner performance identify opportunities and make informed recommendations. Use insights to refine strategies improve enablement and drive revenue growth.
• BUILDER SCALES SYSTEMS & IMPACT: Ownership & Entrepreneurial Mindset Act like a business owner thinking beyond your immediate role to identify ways to improve the Partner Ecosystem. Take initiative experiment and drive continuous improvement to facilitate enhanced Qualtrics growth.
• FINISHER FOCUS & FINISH: OutcomeOriented Understand the partners business objectives define success metrics and take ownership of . Work crossfunctionally to remove roadblocks and ensure partner engagements drive measurable impact.
• FINISHER DECISIVENESS: Proactive Problem Solver Dont wait for challenges to escalate anticipate them and take action. Whether its resolving conflicts refining GTM motions in collaboration with the Ecosystem and driving successful Account Management initiatives improving existing support processes while always bringing a solutionsoriented mindset.
• PACESETTER LEADS FROM THE FRONT: Highly Communicative & Collaborative Foster open communication between internal teams and partners ensuring alignment on goals expectations and . Synthesize complex information into clear actionable insights.

How Youll Grow

• Expand Your Strategic Leadership Skills Youll gain experience driving largescale partner programs influencing executives and shaping GTM & Account Management strategies that impact both regional and global business outcomes.
• Deepen Your Expertise in Partner Ecosystems Youll develop a nuanced understanding of how partnerships drive wider company revenue and growth. From coselling and enablement to joint marketing and customer success.
• Enhance Your DataDriven DecisionMaking Youll refine your ability to analyze partner performance metrics uncover trends and use insights to optimize strategies that drive measurable impact.
• Broaden Your CrossFunctional Influence Youll work closely with Ecosystem Sales Marketing Product Professional Services and Customer Success teams strengthening your ability to collaborate align priorities and drive outcomes across multiple business units.
• Develop Leadership & Advance Your Career You will develop endtoend services strategies encompassing ongoing support and account management acting as the primary postsale partner contact leveraging product usage data for renewals and upsells and building Qualtrics practice capabilities within partner organizations. This role involves managing account maturity and roadmaps executing account strategies guiding partners in cloud delivery expansion fostering strong internal and external relationships gaining insights from partnerled implementations delivering training and enablement conducting performance reviews monitoring portfolio health providing regular feedback and contributing to key quality and process improvement projects.

Things Youll Do

• Help us scale by leading strategy and operations of the APJ Partner Success function within the APAC Centre of Excellence (COE)
• Collaborate with a multitude of Qualtrics teams including Ecosystem Professional Services and Customer Success
• Manage and grow partners based on Global Partner Program KPI analysis and performance
• Evaluate & optimize partner performance on individual projects create plans provide recommendations and facilitate escalations. Own and drive partner delivery excellence as well as longterm customer account growth
• Be responsible and accountable for maintaining an accurate current view of partner performance capability and competency which supports the recommendation of one or more partners for consideration for a new or existing business opportunity
• Have outstanding interpersonal skills to balance multiple priorities and are a superb communicator
• Build strong lasting relationships with our partners to ensure all our customers receive a world class experience of Qualtrics when onboarding to our platform.
• Be an outstanding Business Partner collaborating with other Qualtrics functions (e.g. Sales Customer Success Customer Operations) as appropriate to drive the operation (systems tooling processes and procedures) of the Partner Success organization and associated Covered Partner performance
• Build a strong relationship with the team based on trust and support
• Identify ways to help improve the culture and performance of the team
• Build a strong reputation within Qualtrics and become a goto for many outside the team

What Were Looking For On Your Resume

• Experience managing end to end sales through services partners within a SaaS environment either for a product company or consultancy
• 35 years experience in tech consultancy or professional services
• A deep understanding of software implementations and account management ideally in SaaS environment
• Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget with quality at the forefront of everything you do
• Someone with the ability to discuss technical concepts/solutions and adapt them to solve business challenges
• Consultative and relationship builder who can quickly understand team needs and identify solutions to meet these requirements
• Selfaware considerate able to manage emotions in times of stress
• Experience in working with Partners or Customers in Sth East Asia. English Language skills required as well as Thai Standard Mandarin or Korean would be an advantage
• Applications from Level 3 candidates will be considered

What You Should Know About This Team

• The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in our gotomarket strategy and enable the success of our customers on the Qualtrics XM Platform.
• As a global team Partner Success is responsible for the sustained success of our services partners. This includes facilitating their business scaling building delivery expertise applying commercial strategies for account growth and retention and equipping partners with usage and adoption data to optimize customer engagement
• The Qualtrics Partner Ecosystem ensures high standards and partner accountability via a tiered Partner Program that assesses performance annually. This program is designed to empower our partners to deliver exceptional professional services generate significant value for our customers increase customer renewal rates and drive expansion of program licenses with their end clients.

Our Teams Favorite Perks and Benefits

• Private health insurance topoftherange coverage.
• Annual Experience Bonus we want to facilitate some great experiences for our employees. Put this bonus towards an experience youve always wanted to have!
• Experience Leave additional 5 days a year to take for experiences!
• Quarterly Wellness Stipend reimburse your physical and mental wellbeing costs.
• Commuter allowance we take care of your public transport expenses to the office!
• Catered lunches in our Tokyo office 5 days a week.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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