Join our global team of experts

At diconium you will work on projects that create value from software data and AI enabling businesses to achieve more with less. You will collaborate with over 2300 fellow experts to support global leading companies in maximizing the impact of digital efforts and delivering solutions with measurable business impact. We prioritize people and genuine human connection ensuring a supportive and inclusive work environment. And we give you maximum flexibility thanks to our hybrid workplace.

WHAT YOU CAN EXPECT

• Support forPMandPOHandles service requests / escalations to reduce operational workloads for PMs and POs.
• IncidentManagement
• Responsible for managing and resolvingP3and P4 incidents that cannot be addressed within acceptable timeframes through standard processes.
• Acts as a complementary force to the CarIT Service DesksMIMprocess focusing onP3/P4 incidents whileMIMhandles P1/P2 incidents.
• Continuous Improvement of Processes (CIP)Drives continuous improvements in incident management processes in close collaboration with the CarIT Service Desk.
• Responsibility for ARTGDCand ART SODAThis represents the initial scope of responsibilities with the potential to be extended in the future to include additional teams or arts.
• Meetings and Collaboration
• Conducts ServiceReviewMeetings in coordination withDevOpsteams and the CarIT Service Desk.
• Participates inPM/POmeetings to promote unified communication.
• DCC Connect 24h.
• Escalation ManagementEffectively manages escalations in alignment with relevant teams and stakeholders.
• Service ContinuityEnsures service continuity through collaboration with teams outside the solution and with other solutions.

WHAT YOU BRING ALONG

• Technical and Operational ExpertiseProven experience in IT application management especially inDevOpsenvironments.

• IncidentManagementProcessUnderstandingKnowledge ofMIMprocesses and the ability to complement them effectively by managing lowerpriority incidents (P3/P4.

• ITILExpertiseSolid understanding and application ofITILframeworks with the ability to optimize service management processes based onITILprinciples.

• Communication and ProblemSolving SkillsStrong analytical abilities to address and prioritize complex issues efficiently.

• Project and Service ManagementFamiliarity with Agile andSAFeframeworks as well as tools for incident and escalation management.

• CustomerOrientationAbility to understand customer requirements and translate them into actionable solutions.

• Teamwork and CoordinationEffective collaboration with diverse teams (in and outside of the solution) and external partners.

WHAT WE HAVE TO OFFER

Discover new skills and improve your strengths adapt your working day to your personal lifestyle celebrate community sustainability and diversity. And sweeten your working life with awesome perks and benefits!

Professional & Personal Growth: Develop yourself both professionally and personally through training programs free language courses competence centers and an active tech community.

Flexible WorkLife Balance: Benefit from hybrid work workation flexible hours parental support and sabbaticals.

Embrace Diversity & Sustainability: Engage in our Sustainability Hub diverse communities Diversity Taskforce and afterwork activities.

Comprehensive Benefits: Enjoy public transport tickets job bikes health offers supplementary insurances a pension plan and various discounts.

WHAT WE VALUE

At diconium we value and recognize the unique perspectives and experiences of each individual. With this in mind we welcome and cherish every single application equally. At the same time we stand up against any type of discrimination and harassment based on gender age skin color religion sexual orientation origin disability gender identity and other protected characteristics.

If you have any questions feel free to reach out.

Your contact person is