Assistant Manager Manager - Business Intellegence
Assistant Manager Manager - Business Intellegence
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Job Description
Job Position Summary
The role will be responsible for maintaining and growing the MIS analyzing data generating reports and maintaining a data warehouse.
Key responsibilities
Prepare on time and error free reports related to all performance KPIs.
Data warehousing for all performance metrics across regions
Ensure timely & accurate reporting of CX metrics ad hoc data / information & analytical requests.
Identify continuous improvement opportunities in data management analytics and insights through automation.
Enable CX team with data insights for continuous process improvements opportunities.
Program as per defined guidelines for various automation initiatives.
Take part in UAT activities
Desired Qualification / certifications
Graduate in any discipline and SME in data analytics. Good understanding of measurement and metrics and their interrelatability. Certified in visualization tools like Power BI or Tableau
Preferred relevant work experience
a)
3 5 years experience in data analytics
b)
SME in advance excel and macros
c)
Should have work experience of visualization tools
Skills and knowledge
a)
Data analytics & insights
b)
Should possess sound knowledge on Excel and Macros
c)
Good knowledge & command over Power BI
d)
Expertise in DBA like Access SQL Oracle etc.
e)
Expertise in Managing large data sets.
f)
Expertise in managing data tables and structures.
g)
Understanding of tools and systems Eg: CMS Cisco Genesys etc.
h)
Strong on Logic and should be number oriented.
i)
Experience of data modelling simulations and scenario planning
Required Experience:
Manager
Employment Type
Full-Time
