Director of AI Product Management
Director of AI Product Management
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Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
Are you an experienced and visionary product leader with a passion for AI We are looking for a leader to drive our AI initiatives at Nextiva. This is a unique opportunity to dive into groundbreaking AIpowered products that address realworld challenges and redefine industries.
As the Director of AI Product Management you will lead the strategy development and of AI products working at the intersection of cuttingedge technology and business acumen. Youll collaborate with crossfunctional teams including data scientists AI/NLP engineers designers and business leaders to define the product vision set the roadmap and ensure successful product launches. Your leadership will be crucial in monitoring and optimizing AI models driving continuous improvement and ensuring our AI products are ethical unbiased and gamechanging.
Key Responsibilities:
- Leadership & Collaboration: Serve as the key liaison between product development teams including developers QAs project managers and product designers. Build strong relationship across these teams ensuring alignment and fostering a collaborative environment.
- AI Product Development: Collaborate with data scientists and engineers to develop LLM models that deliver significant business value. Oversee the entire lifecycle from ideation to deployment ensuring models meet product requirements and perform effectively in realworld scenarios.
- Ethical AI Oversight: Ensure all AI models are ethical free from bias and adhere to relevant regulations and standards. Drive the conversation around responsible AI within the organization.
- Strategic Product Management: Manage and prioritize AI product initiatives guiding your development teams in backlog management sprint planning and roadmap creation. Lead product planning sessions with a strategic focus on delivering highimpact features.
- CustomerCentric Approach: Champion the customers voice in every product decision. Regularly review customer feedback request UX research and conduct competitive analysis to ensure the product meets and exceeds customer expectations.
- CrossFunctional Leadership: Work closely with project and development managers to create sprint plans and manage team workloads effectively. Lead meetings and grooming sessions to align stakeholders on product changes and priorities.
- Innovation & Ideation: Participate in and drive ideation and discovery sessions. Collaborate with product design research and marketing teams to continuously innovate and enhance our product offerings.
- DataDriven Decision Making: Analyze product performance data identify trends and make informed datadriven decisions to improve user experience and product effectiveness.
- Communication & Collaboration: Act as the primary point of contact for other product managers ensuring alignment across teams. Facilitate crossteam meetings and guilds to synchronize efforts and share insights.
- Market Alignment: Keep the Product Marketing team informed on product releases collaborating closely on market research product positioning and customer communication strategies.
- Support & Training: Work with Customer Support to develop comprehensive guides and training materials. Support both internal and external training efforts to ensure seamless product adoption.
Qualifications:
- Educational Background: Bachelors degree in Computer Science Engineering Business or a related field; a Masters degree is preferred.
- Experience: 15 years in product management with a strong focus on AI or related fields. Experience in B2B software and SaaS products is a musthave.
- AI Expertise: Indepth understanding of AI concepts algorithms and machine learning models with experience working closely with data scientists and engineers.
- Customer & Market Insight: Proven ability to understand customer needs market trends and competitive dynamics. Expertise in translating these insights into profitable and viable products.
- Project Management: Strong organizational skills with a proven ability to manage multiple priorities and deliver projects swiftly. Experience with Jira or similar project management tools is essential.
- Leadership & Ownership: Demonstrated leadership in driving product initiatives with strengths in conflict resolution accountability and stakeholder management.
- Communication Skills: Exceptional written verbal and presentation skills with a high proficiency in instructional and technical writing.
- Adaptability: Ability to thrive in a fastpaced dynamic environment with a proactive selfstarter attitude.
Join us in this pivotal role where your expertise will shape the future of AIdriven products making a lasting impact on our business and the industries we serve. If youre ready to lead and innovate were eager to see your application.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Medical Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or inlaws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
- Coverage Type Employee Only
- Sum Insured 3 times of annual CTC with minimum cap of INR
- Free Cover Limit 1.5 Crore
- WorkLife Balance 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
- Financial Security Provident Fund & Gratuity
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
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Required Experience:
Director
Employment Type
Full Time
