Service Center Specialist
Service Center Specialist
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$ 46200 - 73900
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is looking for a Service Center Specialist to report to our Fort Mill South Carolina location and preform various clerical and materials handling duties.
What your day will look like as a Service Center Specialist
The Service Center Specialist will be responsible for the ordering handling and stocking of various parts. This person will also perform other duties related to the running and maintenance of the shop sales and branch operations ensuring that customer contracts billing invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation payment and resolution of customer issues.
Benefits for Service Center Specialists
Health Dental and Vision insurance available on your 1st day of employment
Generous retirement saving plan
Generous PTO package and paid holidays
Career progression and development plans
Company wellness rewards and recognition and employee discount programs
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you please apply today.
Position Requirements for Service Center Specialists
Handle phone calls online inquiries and customer walkins.
Perform routine tasks related to the support process.
Collaborate effectively with customers and branch staff to resolve issues.
Process customer requests including generating rental quotes and placing orders via phone in person or email.
Document tasks in process flows.
Answer product questions and refer specific inquiries to the appropriate personnel.
Enter orders and arrange deliveries according to agreements including understanding freight terms.
Manage contract renewals and simple changes to contracts or purchase orders.
Review autorenewals of contracts and support additions identified by branch staff.
Complete equipment and rental processes schedule pickups and prepare paperwork for customer approval.
Support Service Shop Technicians with work orders and pulling necessary parts for repairs.
Assist branch staff in compiling metrics and ensure timely completion of customer requests.
Maintain accurate time entries and billing for projects and services.
Update payment information for customer service orders.
Ensure all service operations and part numbers are included in service orders.
Address internal and external customer needs and expectations.
Foster a culture of innovation accountability and empowerment.
Work effectively in a team environment with some tasks completed independently.
Qualifications for Service Center Specialists:
High school diploma or equivalent.
Customer Service experience
ERP system experience
Invoicing or accounting experience is a plus
Forklift certification is preferred.
Proficiency in computers including Microsoft Suite and basic math skills.
Ability to troubleshoot processes and basic knowledge of circuit testing.
Skill Requirements for Service Center Specialists:
Communicate effectively within the department to share information and align efforts.
Execute tasks with moderate independence requiring limited guidance for complex tasks.
Collaborate with other disciplines as needed.
Strong organizational skills and understanding of business concepts.
Excellent communication skills.
Proficient in Microsoft Office applications (Outlook Word Excel PowerPoint).
Familiarity with relevant ERP systems.
Discount Program
Salary range:
$46200.00 $73900.00Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees wellbeing through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
