Care Coordinator
Care Coordinator
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Job Description
The Care Coordinator provides support to primary care providers (PCPs) and families in our community helping to manage and coordinate medical and mental health care and other services and supports along with the Pediatric Access Line (PAL). Having extensive knowledge of local resources and/or lived experience the Care Coordinator successfully links PCPs and families to the appropriate behavioral health services and supports based on their specific needs and insurance status. This position helps clients by identifying service needs and assisting with the utilization of service providers and community resources that strengthen and enhance the quality of their lives.
Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
PLEASE NOTE:This role is a grant funded role. These positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Funding for this position is approved through September 2025 and continuation of this position is subject to ongoing grant funding.
ADVANTAGES OF WORKING FOR UNLV HEALTH
- Clinic Hours are Monday through Friday 8AM to 5PM! (Actual hours may vary depending on business need)
- 12 Paid Holidays per year starting with your first day of employment!
- 20 PTO days per year! (Depending on Position)
- 3 401 K Contribution even if you do not contribute!
- Medical Dental and Vision benefits that start the first of the month following your start date!
- And More!!
MAJOR RESPONSIBILITIES
Develop and maintain relationships with intake coordinators and clinic managers at community mental health agencies clinics and organizations.
Research and maintain accurate and up to date lists of local mental health resources and their availability including mental health providers family support services community resources peer support programs in the PAL database. Each resource should be verified at least annually; availability of resources may vary by region.
Answer PAL PCP calls/emails during normal business hours 95 MF except holidays) and direct to appropriate resources. Respond to PCP requests with appropriate regional mental health resources within 24 hours including practice information such as participation with insurance and wait time for appointments.
When necessary work directly with families to help facilitate and coordinate referrals to needed services.
Provide followup calls to referred families within designated time frames in order to ensure continuity of care.
Provide feedback as requested to PCPs on status of family engagement and services.
Record and log information from daily calls into PAL electronic medical record DrChrono.
Participate regularly in communitybased meetings to stay current on new and evolving resources to support youth and families served by the PAL.
Adhere to HIPAA privacy policies and hospital/health center regulations.
Will be supervised by the PAL Medical Director.
Functions effectively in a Matrix Management environment.
Completes any duties and special assignments as requested.
EXPERIENCE EDUCATION AND CERTIFICATIONS
Minimum of two 2 years of experience in Social Services Education System Child/Adolescent Mental Health Programs/Services and/or related field required
High School Diploma or GED equivalency required
Bachelors Degree in Social Work Human Services and/or related field preferred
KNOWLEDGE SKILLS AND ABILITIES QUALIFICATIONS
Bilingual is a plus preferably Spanish
Knowledge and experience navigating healthcare systems and/or mental health services strongly preferred
Knowledge and skills in coordinating referrals for various insurance types and providers
Knowledge and experience using electronic health records software (i.e. Epic Systems or Dr. Chrono)
Strong customer service skills particularly while engaging over the phone
Strong organizational abilities including effective time management skills able to manage multiple tasks at the same time and respond to requests in a timely matter
Strong interpersonal skills in order to effectively engage with a diverse range of providers agencies and families
Demonstrated proficiency in Microsoft Office (Word Excel etc. and Google Suite (Gmail Docs)
Demonstrates flexibility and willingness to learn
Strong critical thinking and problem solving skills
Excellent verbal and written communication skills to thoroughly convey and document work on an ongoing basis
Must be able to multitask and prioritize work in a fast paced environment
Must be able to maintain confidentiality
Must be able to pay close attention to details
PHYSICAL REQUIREMENTS
May include standing sitting and/or walking for extended periods
May include performing repetitive tasks
May include working on a special schedule (i.e. evenings and weekends)
May include working with challenging patients and clients
May include lifting up to 25 pounds
May include traveling up to 15 of the time within the city
UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race color gender age national origin ancestry religion physical or intellectual disability marital status parental status sexual orientation or any other category protected by law.
If you have any questions about our interview and hiring procedures please contact Recruitment at .
Required Experience:
IC
Employment Type
Full-Time
