Technical Customer Service Associate AWS Customer Service

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about and whether it can be useful for their business needs. This team also assists with account and billing related inquiries and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
As a Technical Customer Service Associate youll help field customer email phone and chat contacts while interfacing with other Support teams. You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.

Key job responsibilities
Your responsibilities will include but will not be limited to:
Providing innovative customer service to address billing account access and authentication inquires and general resource management while keeping customer data safe.
Working with other customer support teams to ensure a consistent and highquality level of support.
Identifying rootcauses of customer issues areas for improvement and providing valuable feedback to business and development teams.
Assisting with customer communication during AWS critical launches and support events.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Bachelors Degree in any field
Overall 6 months4 years of experience which includes 6 months of directly working with customers using computer systems and technology components
Demonstrated advanced proficiency in English both written and spoken skills

1 years of experience in Contact Center/ Technical Support/ Customer Support in a fastpaced support environment
Experience or knowledge on with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domain areas (e.g. internet network software systems)
Computer literacy with experience using Windows/MS Office (i.e. Outlook Excel)

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