Intern - Junior SAP Technology Support Engineer 412112
Intern - Junior SAP Technology Support Engineer 412112
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Beside daytoday administration we are part of strategic projects for new technologies as reference for SAP customers.
The ECS Delivery Team is currently located in Germany India Mexico and Hungary and is now expanding its operations and support team to Romania.
ECS Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling escalations problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside ECS organization. Interface to various SAP development units mainly Cloud Lifecycle Management tools
SUMMARY AND ROLE INFORMATION
As an SAP Technology Support Engineer you will:
Work in shifts which may include weekends or public holidays as required by the project
Deliver 1st and 2nd level support consulting services
Be in direct contact with the customer via phone email or ticketing system
Operate SAP technologybased system landscapes to achieve ambitious SLA requirements
Work in alignment with the company procedures to ensure an efficient and quality service
Be responsible for proper documentation definition of technical operational concepts and guidelines for the implemented SAP landscapes
Create and implement change request documentation
EXPERIENCE / ROLE REQUIREMENTS
Bachelor (last year) or masters degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
Good learning capabilities to be able to complete the SAP BASIS Certification
Knowledge of enterpriselevel applications and understanding of Global Delivery model
Technical Skills(advantage)
Previous relevant experience in Support Engineer Database Administrator or BASIS consultant role
SAP BASIS Strong Knowledge and Hands on experience of Technical Planning Installations Upgrades Maintenance etc.
Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration Operating Systems (Unix/Windows/Linux) hardware technologies (IBM HP Intel)
Experience in Performance tuning technical reviews and Audits
Knowledge of High Availability/Disaster Recovery Strategy
Knowledge of SAP Technologies e.g. SAP Netweaver or HANA based systems Solution Manager; BusinessObjects BusinessObjects Data Services.
Personal Skills
Experience in communication with customers and managing expectations
Strong customer focus and service minded
Strong communication and networking skills
Good analytical and solutionoriented thinking
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience.
Able to provide knowledge transfer from certain technology areas
Proactive in learning and highly selfmotivated
Proficiency in written and spoken English
Note: Applicants might be asked to pass assessment as a mandatory part of the preliminary recruitment stage.
This is a SAP global strategic paid internship placement that provides students with opportunities to find purpose in their careers.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 412112 Work Area: Information Technology Expected Travel: 0 10 Career Status: Student Employment Type: Limited Full Time Additional Locations: #LIHybrid.
Required Experience:
Junior IC
Employment Type
Full-Time
