Community Assistant
Community Assistant
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Job Description
About Us
City Property Management is an Arizona born and raised company that is a leader in fullservice HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 fulltime employees we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment you can have confidence that your investment with us is more than a job it is a career.
Mission
To provide the best experience in community management.
Our Core Values
- Professionalism
- Engagement
- Knowledge
- Humility
- Client Centric
- Trust
- Flexibility
- Teamwork
- Diligence
- Fun Fair & Respectful
Position Overview
We are seeking a collaborative and detailoriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fastpaced highly collaborative environment where attention to detail and efficient communication are essential.
Work Schedule
Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM
Key Responsibilities
Customer Service & Communication
- Provide excellent customer service to clients and visitors
- Manage phone and email communications within established timeframes
- Assist homeowners with portal access maintenance requests and general inquiries
- Handle customer care phone coverage
Administrative Management
- Process and track work orders maintenance requests and purchase orders
- Coordinate meetings maintain documentation and manage records
- Handle community amenity reservations and facility access
- Maintain accurate resident and board member records
Portal & Communications Management
- Assist with community communications and eblast submissions
- Maintain portal content and monitor survey responses
- Process and coordinate various resident requests
- Manage vendor relationships and documentation
Required Skills & Qualifications
- High School diploma
- Previous administrative experience
- Excellent written and verbal communication skills
- Strong computer proficiency (Microsoft Office email calendaring systems)
- Exceptional organizational and multitasking abilities
- Detailoriented with ability to meet deadlines
- Clientfocused mindset with strong service orientation
- Ability to work both independently and as part of a team
Perks & Benefits
- Competitive hourly rate $20 $22/hour based on experience)
- 401(k) with company matching
- Comprehensive insurance (health dental life)
- Health savings account
- Paid time off
- Employee assistance program
- Professional development assistance
- Employee referral program
- Paid training
The Ideal Candidate Will Have
- Strong customer service background
- Experience in property management or related field (preferred)
- Ability to maintain confidentiality
- Professional demeanor and positive attitude
- Excellent problemsolving skills
- Commitment to teamwork and collaboration
Pay
$20 $22 / hour
City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.
Employment Type
Hourly
