Delivery Manager 322494
Delivery Manager 322494
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Job Description
Req ID:322494
NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forwardthinking organization apply now.
We are currently seeking a Delivery Manager to join our team in Atlanta Georgia (USGA) United States (US).
Job Title: Service Delivery Manager EUC
Location:Atlanta GA
Position Overview:
We are seeking a highly skilled and experienced Service Delivery Manager to oversee and manage service delivery operations of End User Compute and Virtual Desktop
Infrastructure Services for one of our Public Sector customers. The ideal candidate will have a strong background in IT infrastructure service management and a proven track record of delivering highquality services to clients.
Key Responsibilities:
- Service Delivery Management:Oversee the delivery of IT services to ensure they meet or exceed client expectations and contractual obligations. Manage service delivery teams and ensure efficient and effective service operations.
- EndUser Compute Management:Manage teams responsible for full lifecycle management of enduser devices including imaging deployment breakfix support remote support and deskside support. Ensure device availability and performance to meet business needs.
- Client Relationship Management:Build and maintain strong relationships with clients. Act as the primary point of contact for service delivery issues and ensure timely resolution of any problems.
- Performance Monitoring:Monitor and report on service delivery performance including key performance indicators (KPIs) and service level agreements (SLAs). Identify areas for improvement and implement corrective actions as needed.
- Incident and Problem Management:Lead the incident and problem management processes to ensure timely resolution of issues and minimize service disruptions. Conduct root cause analysis and implement preventive measures.
- Change Management:Manage changes to the build and deploy infrastructure and tools ensuring minimal impact on service delivery. Coordinate with clients and internal teams to plan and execute changes effectively.
- Continuous Improvement:Drive continuous improvement initiatives to enhance service delivery processes and practices. Implement best practices and industry standards to optimize service delivery.
- Team Leadership:Lead and mentor service delivery teams providing guidance and support to ensure high performance and professional development. Foster a collaborative and positive work environment.
Qualifications:
- Education:Bachelors degree in Information Technology Computer Science or a related field. A masters degree is a plus.
- Experience:Minimum of 5 years of experience in enduser compute and Digital Experience management and service delivery. Proven experience in managing service delivery teams and client relationships.
- Certifications:ITIL certification is required. Additional certifications in project management (PMP PRINCE2 and IT infrastructure (e.g. Cisco Microsoft) are highly desirable.
- Skills:
- Strong knowledge of Intune Dex tools and lifecycle management.
- Excellent understanding of service management principles and practices.
- Strong problemsolving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure.
- Strong leadership and team management skills.
Preferred Qualifications:
- Experience in managing IT services for public sector clients.
- Knowledge of digital experience and endpoint management solutions.
Experience with service management tools such as ServiceNow.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success. As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and startup services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
NTT DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. For our EEO Policy Statement please click here. If youd like more information on your EEO rights under the law please click here. For Pay Transparency information please click here.
Required Experience:
Manager
Employment Type
Full Time
