Customer Enquiry Officer Temporary Opportunity up to 12 months 99415
Customer Enquiry Officer Temporary Opportunity up to 12 months 99415
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Salary Not Disclosed
1 Vacancy
Job Description
You put people at the heart and take pride in the impact of your work.
Work in an organisation based on purpose structure and process. You know that to make a meaningful contribution to our community and economy there needs to be diligence in our operations.
In this role youll:
Be working as part of a team delivering timely and accurate information and advice relating to regulatory programs.
This role will see you act as the first point of contact for customers and external stakeholders and as a liaison with internal customers and subject matter experts to provide information which complies with relevant Divisional policies and Regulations.
You will respond to customer issues and inquiries in a timely manner via phone and email working to tight deadlines in a highvolume frontline environment.
Please note this is an officebased role in Parramatta 5 days pw.
This is a fulltime Fixed Term role to 30 June 2026
For more information on this position and business unit view the role description.
About you
Your strong customer service skills and ability to communicate with people at all levels and explain clearly relevant regulation and legislation formed across your work in government or regulatory environments will see you equipped with the ability to lead to achieve the deliverables of this role. Youre recognised as a problem solver skilled at working to tight timeframes in a highvolume environment experienced in undertaking research analysis of policy procedures and legislation to resolve enquiries and complaints.
Who we are
Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visit Transport careers.
We offer a wide range of employee benefits like our awardwinning flexible and hybrid work options.
This is an inperson onsite role.
What are you waiting for Connect with us. Apply now!
Applications close: 11:59 pm Monday 21 April 2025.
For more information about this role please contact
Aboriginal people and people living with disability are supported throughout the recruitment process and at work and we encourage you to apply. Visit Supporting Aboriginal people orSupporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application Take a look at our application tips video series.
Required Experience:
Unclear Seniority
Employment Type
Temp
