SPS Associate - ASSR ASSR

Job summary:
The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an complete onsite role with 5 days working from office.
Associate are dedicated towards helping new seller get onboarded on platform the success measure is not just launching seller but more focused on how do we enable them to be successful on platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment all while adhering to service level agreements for phone and/or email cases.

Key job responsibilities:
SHIFT REQUIREMENTS 24/7 The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers providing phone and/or email support governed by internal service level agreements.
This is an Onsite Role where employee need to work from office 5 days a week.
The Seller Support Onboarding Associate will be responsible for onboarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment.

Basic qualifications:
Excellent written and verbal communication. Along with English this role also requires communicating in Hindi fluently . Demonstrates effective clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Sellers issues and questions.
Preferred qualifications
Education: Any Graduation
Language: English and Hindi
Experience within a customer service environment preferred. Desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Business acumen in areas of ecommerce and retail.
Committed seller advocate drive process & tool improvements.
Enthusiasm and strong selfmotivation.
Strong prioritization and time management skills with a high degree of flexibility.
Embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
Demonstrates effective communication composure and professional attitude
Exemplary performance record particularly with regard to quality & productivity
Desired skillsets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.


Basic qualifications
Basic qualifications: Excellent written and verbal communication. Along with English this role also requires communicating in Hindi. Demonstrates effective clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Sellers issues and questions.

Preferred qualifications
Preferred qualifications: Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of ecommerce and retail. Committed seller advocate drive process & tool improvements. Enthusiasm and strong selfmotivation. Strong prioritization and time management skills with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication composure and professional attitude Exemplary performance record particularly with regard to quality & productivity Desired skillsets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.



Key job responsibilities
SHIFT REQUIREMENTS 24/7 The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers providing phone and/or email support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for onboarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment.

About the team
Asssisted Self Service Registration (ASSR) as onboarding specialist involve in the systematic and comprehensive approach to integrate a new seller to help them get onboard. We help the seller with all required steps to set up their stores live on Sellers register themselves to sell on list their products set up their virtual store (Apni Dukan) delight customers and manage successful business on with the guidance from ASSR onboarding specialist. Every team member in the ASSR Merchant fulfilled network (MFN) team will onboard new sellers on and will provide support to the sellers onboarded from the time the lead has been picked up till the time the account is activated on . During the course of this engagement the associate will also train the sellers on the various tools available to better the seller performance in marketplace..

Speak write and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
Work a flexible schedule/shift/work area including weekends nights and/or holidays

1 years of driving process improvements experience

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