Senior Product Marketing Manager Contact Center

Job Description

Zendesks awardwinning Product Marketing team is looking for a Sr. Manager Product Marketing: Contact Center to help drive Zendesks GTM and product initiatives. This role is responsible for supporting a wide variety of PMM functions including research messaging and positioning GTM support enablement and partnership across multiple organizations to achieve the company goals.

You will support and partner with a crossfunctional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales marketing and product. You are also passionate about rolling your sleeves up and working crossfunctionally with a broad set of stakeholders to get things done. Reporting to the Senior Director of PMM this role requires regular communication with Zendesks global teams in time zones around the world.

Responsibilities:

• Developing fundamental insights of our market customers key buyers and competitors

• Apply market insights and research to drive unique messaging & positioning to differentiate Zendesk in a crowded marketplace

• Develop fundamental sales enablement assets. Bring learnings from research to drive more effective training & assets.

• Bring innovative ideas to uplevel deliverables or improve processes.

• Subject matter expert for their discipline who works crossfunctionally to accomplish goals.

• Work closely with Product to launch new features update roadmaps and create GTM materials

• Work closely with teams and leaders to develop operationalize and execute marketing activities related to the strategy

• Work with teams working in Field Sales Marketing Partner Sales and PostSales Services

• Support crossfunctional efforts including longrange planning and matrixed regional programs

• Help maintain internal alignment with other parts of the company including Product Finance IT and HR

• Support strategic updates and presentations for EStaff and other key stakeholders

• Plus additional duties that might be assigned by your manager from timetotime including duties that might not be specific to competitive analysis messaging and positioning.

Skills and Experience:

• 8 years experience in Product Marketing preferably for a CCaaS or company that provides contact center software to enterprise companies

• Strong business skills and knowledge.

• Must have an understanding of the contact center industry and customer service platforms that support that industry.

• Articulate and very skilled at storytelling in a simple straightforward way.

• Superior analytical and problemsolving skills with a focus on attention to detail pattern recognition insight generation and ability to process information quickly to deliver against tight deadlines

• Executive presence and ability to engage with senior leadership in a constructive and collaborative manner

• Willingness to go beyond strategy in order to support and realization

• Determination to focus on outcomes and be selfmotivated and directed

• A customerfirst mentality

• BA/BS or equivalent

Nice to haves:

• Familiarity with AWS and Amazon Connect

The US annualized base salary range for this position is $148000.00$222000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.