Ramp Supervisor - Airport Operations

Whats needed to succeed (Minimum Qualifications):

• High School Diploma GED or education equivalent
• Strong sense of ownership understands operations and how to translate knowledge to business goals
• Continuous improvement
• Customer Focus
• Conflict resolution accountability teamwork engagement/motivation
• Safety orientation
• Planning/multitasking
• Strong written and oral communication skills
• Decision making with an ability to lead
• Proficient in IT systems and common software appropriate to work group
• Experience leading and influencing a team and customer service experience
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends nights and holidays
• Must possess a valid stateissued drivers license and acceptable driving record
• Must NOT have lived outside of the United States in the past 3 years for any period longer than six months with the exception of military duty or governmentapproved exceptions
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelors Degree or relevant job experience will be equally considered
• Computer skills including Microsoft Office (Outlook Word Excel)
• Experience leading Union personnel a plus
• Experience working in Airport Operations including Ramp Service

United Airlines is an equal opportunity employer. United Airlines recruits employs trains compensates and promotes regardless of race religion color national origin gender identity sexual orientation physical ability age veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please contact to request accommodation.

Find your future at United! Were reinventing what our industry looks like and what an airline can be from the planes we fly to the people who fly them. When you join us youre joining a global team of 100000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industryleading health plans and bestinclass programs to support your emotional physical and financial wellness. Expand your horizons with travel across the worlds biggest route network. Connect outside your team through employeeled Business Resource Groups.

Create whats next with us. Lets define tomorrow together.

At United we fly into airports around the entire world. And we need a whole team of people to keep things running in tiptop shape! From the exceptional service at the checkin counter to the departure gate and even behind the scenes making sure your checked bags arrive with you our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Provide leadership and oversight of a work area and frontline employees in an operational environment
Serve as a subject matter expert on safety service and procedures
Focus on leading and developing the skills of frontline employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Ensure consistency on operational service and product delivery
Engage with frontline employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
Support standard work and continuous improvement processes
Supervise the performance of a team and work area taking action as vital to ensure daily operational goals are met
Assess and delegate the appropriate work assignments to frontline employees
Provide frontline employees with regular mentoring feedback and recognition as appropriate
Identify issues and engage in structured problem solving to assist frontline employees in accomplishing work
Conduct investigations as appropriate into performance safety (damages and injuries) complaints and other work issues
Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist frontline employees in performing functional tasks and ensure that safety security and service are delivered consistently
Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to Uniteds customers
Complete all required regulatory and Company required documentation of activities
Participate in collateral projects