IT Support Analyst 4608

Job Title: IT Support Analyst

Department: IT Support

Reporting to: IT Support Manager

Location: Madrid Spain

About Lightsource bp

We are Lightsource bp and were on a mission to become a global leader in onshore renewables anchored by our proven track record in solar development.

For over a decade weve been actively working to diversify the way our world is powered with sustainable and responsible renewable power. We work to safely deliver affordable reliable largescale onshore renewable and energy storage solutions to help the world decarbonise.

Our growing business is constantly innovating and investing to help drive the energy transition. Our people and projects are focused on supporting longterm sustainable growth and energy security.

Lightsource bp was fully acquired by bp in 2024.

What Youll do

Summary

We are looking for a dynamic handson Support Analyst who will be part of a team responsible for the daytoday IT support for our users in Madrid and additionally our EMEA offices (Poland Portugal Greece Germany Italy) both LSbp and managed WeWork style offices.

Core Responsibilities

• Provide first line helpdesk service support and advice to users on hardware and software issues both deskside and remote to our internal staff VIPs and Execs
• Responding to queries via tickets chat email and phone for our global staff.
• Diagnosing and resolving issues with PC and MAC hardware software networks printers telephony and conferencing equipment.
• Maintaining documentation of existing systems.
• Asset management.
• Working to Standard Operating Procedures (SOPs).
• Research install and configure new equipment and software.
• Managing stocks of equipment consumables and other supplies.
• Provide support and if needed travel to different regional based offices.

Who were looking for

Knowledge

• Microsoft 365 Intune and Entra.
• Exchange Online Teams and SharePoint Online 1st Line Support.
• Use and experience of IT ticketing system.
• Working to ITIL standards.
• Ability to provide meeting room equipment support.

Qualifications

• ITIL v4

Experience

• Experience in a similar role is essential (minimum 2yrs)
• Windows 11 Installation & Configuration.
• Management of Microsoft Office based products.
• Microsoft 365 Administration.
• ServiceNow experience (desirable)

What challenges can you expect in this role

• Providing support across a range of technologies
• Working to support a global workforce
• Role combines elements of 1st and 2nd line support

Why youll make a great member of the team

Personal qualities

• Customer Service Skills: Ability to provide polite and professional service understand customer needs and resolve issues efficiently.
• ProblemSolving Skills: Logical thinking analytical skills and persistence in resolving complex technical issues.
• Attention to Detail: Carefully examining all aspects of a problem to ensure accurate diagnosis and resolution.
• SelfDiscipline: Ability to work independently prioritise tasks and manage time effectively.

Why youll want to work for us

Our company is a place where you can be yourself and grow; a place where your ideas and opinions matter.

Be you

We pride ourselves on being an inclusive community where every individual is valued and treated with respect.

Be responsible

Our culture is driven by our core values. From operating safely to ensuring our solar projects are responsible and promote biodiversity.

Be recognized

Alongside a competitive salary we offer a variety of benefits including annual bonus retention bank health insurance pension and other local benefits.

Be inspired

Beyond your daytoday working life at Lightsource bp theres a variety of initiatives that will contribute to your own personal development. Initiatives to get involved with including our charitable causes supporting our solar honey project or our netzero by 2025 campaign.

Our Core Values

Lightsource bp truly cares about creating a sustainable future through safe responsible and meaningful low carbon energy projects. Our core values of Safety Integrity Respect Sustainability and Drive are the guiding principles for everything we do.

Our commitment with Women in STEM

At Lightsource bp we believe in fostering an inclusive and diverse workplace where everyone can thrive. We are committed to empowering women in STEM and actively encourage female professionals to join our dynamic teams.

Our inclusive culture supports professional growth continuous learning and collaboration ensuring that every voice is heard and valued. By joining our team you will be part of a forwardthinking company that prioritizes worklife balance offers mentorship programs and provides opportunities for career advancement.

We are dedicated to creating an environment where everyone can excel innovate and lead the charge towards a sustainable energy future.

Read more about our culture: Experience:

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