Senior Software Engineer Engineering Productivity
Senior Software Engineer Engineering Productivity
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Job Description
Job Description
Why join the Engineering Productivity team at Zendesk
We are leading innovation at Zendesk by building tools and processes to make 1500 developers happy productive and powering 500 Zendesk services. Were looking for a Senior Software Engineer in Poland to join our team and play a key role in enhancing these tools with a special focus on integrating cuttingedge AI solutions to boost engineering productivity.
In this role youll work alongside a group of highly skilled engineers with high autonomy to build and improve tools that our engineers rely on daily. Youll have the opportunity to introduce and refine AIpowered features aimed at making our engineers more efficient impactful and happy.
Do you want to be a visionary in making things function better faster and more reliably Are you a smart collaborator with exceptional skills to deliver highquality solutions Then join us and work for a fun company where your contributions in advancing our engineering productivityand pioneering the use of AI toolsare truly valued. This is an excellent opportunity to have a large impact on an entire engineering organization.
What you get to do every day:
Build and support AI tools to simplify development and build processes
Collaborate with users to improve the tool based on their feedback
Lead feature development along with other engineers in the team
Mentor engineers in the team through pairing and code reviews
Share knowledge and learnings across the organization
What you bring to the role:
Required:
You love problemsolving investigating issues and discovering the appropriate solution
General understanding of LLMs and AI applications architecture
Understanding of Kubernetes or orchestrating Docker containers.
Excellent verbal and written communication skills and interpersonal skills.
Expertise in at least one of the programming languages (JavaScript Go Python Java etc.
Tactics and strategies for engineering productivity internal products to highly technical users in a large multiproduct SaaS organization.
Ability to collaborate with remote teams.
Nice to have:
Experience with infrastructure management tools (e.g. Terraform Spinnaker).
Experience working with large language models (e.g. ChatGPT).
Familiarity with Data Collection Analysis and Visualization (e.g. DBT Snowflake).
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly focus on innovation and scale with their growth.
More than 100000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America.
Interested in knowing what we do in the community Check out the Zendesk Neighbor Foundation to learn more about how we engage with and provide support to our local communities.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law.
By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process where Zendesk may process your personal information its purposes for processing your personal information and the rights you can exercise over Zendesks use of your personal information.
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The Poland annualized base salary range for this position is z235000.00z353000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position the actual compensation offered will be based on job related capabilities applicable experience and other relevant factors. This position may also be eligible for bonus benefits or related incentives that will be communicated during the offer stage.Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
