Senior Platform Operations Engineer

Were currently seeking a bright and talented individual for a Senior Platform Operations Engineer position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud assistance in resolving complex software related issues controlling the telephony application switch and related applications support of platform migrations and support to Product Engineering and Customer Support/Operational teams. The role is responsible for upholding the reliability vision of the platforms balancing the needs of the business stakeholders and supporting development and engineering needs. The Senior Platform Operations engineer will be part of a 7/24/365 International Operations team that works closely with engineering teams to ensure ongoing system reliability and operational capacity ensuring our platforms and services are running optimally.

The role will include of build and deployment automation testing new platforms services and features of both our product technology stack and tooling used to manage and operate our platform teams. A background in software development DevOps and systems engineering is a plus.

The candidate must be selfdriven highly motivated have a sharp eye and attention for detail responds quickly when needed a has sound decision making skills.

Key Responsibilities

• Execute automation tools to deploy and integrate new voice platforms
• Supporting and defining custom tooling & observability needs for platform operations teams
• Lead testing efforts of new voice features platform types and communication endpoints including testing support of new voice stack features in product development
• Lead upgrades and migrations of platforms for life cycle management
• Experience working in multiregion geolocalized data services
• Support for inday and afterhours Incident resolution
• Build maintain and promote strong technical documentation
• Support for Incident resolution
• Build maintain and promote strong technical documentation
• Normal business hours and after hours/on call responsibilities
• Technical liaison to product development engineering support and executive level staff

Qualifications

• At least 5 years of platform operations experience with 3 years experience in systems engineering
• A software development and operational background with experience in realtime communications voice infrastructure including mobility; preferred knowledge of FreeSWITCH Kamailio and Coturn
• Solid understanding scripting languages like Terraform Ansible JavaScript and Python
• Strong understanding of public cloud space infrastructure (GCP preferred) security compliance IaC build and deployment methodologies
• Strong understanding of CI/CD and distributed architectures ability to read and troubleshoot Java code base
• Solid knowledge of WebRTC and VoIP related to protocols and architecture
• Solid SRE best practices including reliability monitoring availability and incident response
• Solid understanding of traditional infrastructure tenants; Networking Firewalls and OS base
• Strong understanding of microservices architecture
• Database experience with enterprise class SQL and NoSQL big data services
• Demonstrate sound judgment in problem solving identification troubleshooting and solutions
• Strong analytical and organizational skills with attention to detail
• Demonstrate strong verbal and written communication skills
• Ability to multitask prioritizing multiple objectives and initiatives
• Able to work in a team environment and with a diverse group
• Mentoring and cross training to platform engineering and operations

Competencies

• Organization Time Management & Prioritization Focuses on key priorities; plans organizes schedules and executes on tasks and projects in an efficient and productive manner
• Solutionsoriented Leverages tools and resources around them; scopes out what is needed for each assignment or work activity while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged
• Communication Skills Expresses themselves using clear effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style substance detail confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone email tickets and chat
• Product & Position Knowledge Displays specialized and/or indepth skills knowledge or judgement and can confidently bring to bear domain knowledge and experience
• Documentation Clearly organizes and presents documentation to communicate engineering principles procedures processes and visuals using software tools; webbased collaboration diagrams text editors presentation and configuration repositories
• Core Technology and Industry Knowledge Ability to analyze and document core architecture against systems engineering best practices with advanced problem isolation and analysis on system platforms

Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer phone and general office equipment. Needs adequate visual acuity ability to grasp and handle objects. Needs ability to communicate effectively through reading writing and speaking in person or on telephone.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Medical Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or inlaws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
  • Coverage Type Employee Only
  • Sum Insured 3 times of annual CTC with minimum cap of INR
  • Free Cover Limit 1.5 Crore
• WorkLife Balance 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
• Financial Security Provident Fund & Gratuity
• Wellness Employee Assistance Program and comprehensive wellness initiatives
• Growth Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.

#LIRQ1 #LIHybrid