Lead Content Designer

At Capital One were building a leading informationbased technology company. Still founderled by Chairman and Chief Executive Officer Richard Fairbank Capital One is on a mission to help our customers succeed by bringing ingenuity simplicity and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. Were succeeding because theyre succeeding.

Were seeking a Lead Content Designer to join our Card Servicing Experience Design team. We design the tools and experiences that help our customers selfservice or receive bestinclass servicing from our agents. Our work ensures our customers can easily resolve any problem they have along their journey with us no matter which path they follow.

The Experience Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another. If youre a creative innovator who embraces an environment where you can experiment learn and change banking for good wed love to hear from you.

Role Expectations

As a Lead Content Designer youll combine your craft expertise and leadership skills with an understanding of our customers and the business to cocreate innovative solutions to complex problems and influence product strategy.

Were ushering in a new era for Servicing content and we need a systems thinker with excellent writing and UX skills to help us lead. As we expand our footprint youll think strategically to create content consistency across users and channels. Youll design content models and patterns and youll help drive governance and standardization. Youll bring this to life by building content experiences for our customers and agents. To help the content practice mature youll mentor junior designers and share best practices with the community.

Youll lead projects directing work and partnering with crossfunctional leaders to deliver endtoend results. Youll use data and research to draw insights and make recommendations for products and experiences. Youll articulate your point of view across levels and job functions to influence partners stakeholders and team members.

Because of your work our customers will have effortless trustworthy experiences that build loyaltyno matter how they decide to approach their servicing experience with Capital One.

The ideal candidate will have a strong portfolio demonstrating your leadership process results and impact.

Basic Qualifications

• At least 7 years of experience in content design content strategy UX writing or UX design

• At least 7 years of experience working with and contributing to an established design system

Preferred Qualifications

• At least 6 years of experience collaborating with product tech and business partners

• Experience leading design projects or teams

• Proficiency in design and prototyping tools such as Figma

• Experience with content modeling and techniques like OOUX

• Experience working in heavily regulated data heavy problem spaces

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).