Community Donations Coordinator

About Us:

• If youre looking for an opportunity to transform the lives of poor and homeless men women and children in your community we may have a job for you.
• Since 1972 Metropolitan Ministries has been providing lifechanging solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots donor and volunteerfueled community nonprofit. At Metropolitan Ministries we serve families in Hillsborough Pinellas Pasco Polk and Hernando counties with compassion practical help and a willingness to make a huge difference.

What we offer:

Salary: $18.00 $19.00

Group health vision and dental coverage at affordable rates along with family coverage if you choose to purchase it.

Preventative care is 100 covered (free) on all plans.

PTO is offered to fulltime and parttime employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

Job Functions:

The Community Donations Coordinator the pipeline of donors to Metropolitan Ministries. Primary responsibilities include providing stellar customer service to new and existing drives and inkind donors from corporations schools faith partners civic organizations and other groups and individuals including supporting best practices for cultivation solicitation and stewardship for the purpose of providing inkind commodities needed for individuals and families receiving services through programs at Metropolitan Ministries. Responsibilities also include daytoday management of the collection drive program with donors and internal teams customer support services for furniture and household donation scheduling/pickup and participation in collection drive events under the direction of the Associate Director of Community Donations. The Community Donations Coordinator may manage motivate and work alongside Volunteer Leaders and Volunteers/Interns in community donations responsibilities in support of scheduling collection drives as well as customer service logistics and administrative support and processes for drives and inkind community events.

Essential Responsibilities:

1. DONOR CUSTOMER SERVICE SUPPORTING DRIVES & INKIND STRATEGIES: Support portfolio of drives donors to provide quality customer care throughout the drive experience. Customer service provided includes drive inquiries signups confirmations wrapup support and stewardship to ensure successful collection drives. Provide customer service for furniture and household donation scheduling/pickup. Tasks include making and responding to phone calls emails mail/notes or referrals from other teams and collaborating with the Advancement and Volunteer Services team when appropriate. Maintain and build on strategies and plans to receive needed inkind commodities that offset annual operating budget through drives to collect mostneeded items including food toys hygiene items baby products school supplies and emergency supplies needed for hurricane relief when applicable.
2. DRIVES PROCESS TEAM COLLABORATION AND RESOURCE STEWARDSHIP: Coordinate donor drive efforts externally and internally including collaboration with Logistics team and updating dispatch calendar for barrel/container placement and pickup to ensure effectiveness and drive success as well as communicate with donors and affected teams. Monitor collection drive schedule for operational pickups through the Logistics Team and partner organizations for customer success and achievement of annual and KPI goals. Adhere to procedural requirements for tracking drives activities for inkind and donor communication in database (Raisers Edge) drives/inkind tracker shared calendars and other tools as required. Support ensuring timely and accurate submission of drive and inkind donation receipts for data entry. Ensure timely donor followup for retrieval of branded collection containers and stewardship of organization resources. Review and present contact/action/tracker reports and provide progress updates when requested.
3. DRIVE EVENTS HOLIDAY SEASON TEAM ENGAGEMENT AND DONOR ENGAGEMENT: Support partner community and major media drive events through participation and donor engagement and leading volunteers as well as providing handson support for program events including back to school holiday and other targeted drives and inkind initiatives when requested. Direct and motivate Volunteer Leaders and Volunteers/Interns at drive events when applicable. Engage with and support seasonal community donation staff in customer service and holiday drives responsibilities as assigned. Support growth and conversion strategies to further engage inkind partners through recognition and volunteerism financial partnerships and special events as appropriate. Support crossfunctional teams in other tasks including tours presentations donorfocused luncheons personal donor visits and other donor events when needed.
4. CULTURE AND ETHICS: Demonstrates a passion for the mission vision and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff volunteers and collaborative partners to achieve community engagement and organizational goals. Provide full disclosure to prospective/existing donors in all communications to ensure their informed decisions in response to appeals for their support. Adhere to industry organizational and donor policies and restrictions such as code of ethics confidentiality gift acceptance policies restricted gifts government regulations etc. Clarify monitor and implement the donor instructions by ensuring that expenditures are appropriate and documented properly in the organizations financial records when applicable. Meet personal goals actively contribute to the achievements of the team and support departmental KPIs; support organizational goals as stated in the annual plan. Support the holiday center operation as directed.
5. INDUSTRY KNOWLEDGE: Continually expand personal nonprofit fundraising knowledge by staying abreast of national state and local trends and laws for fundraising in general and related to inkind gifts drive support general gift support fundraising and nonprofit development and support. Participates in regular Crossfunctional team Direct Report team Managerial and All Staff meetings.

Education and Experience:

Friendly customer service telephone or outbound sales experience preferred. Minimum High School Diploma formal Customer Service training or commensurate experience in customer service relationshipbuilding or other relevant field and minimum 1 year of successful nonprofit development experience desired. Demonstrated proficiency with business software required. Attention to detail is required for Essential Responsibilities outlined including 1 year of proven experience in a related field.

Skills Requirements:

Excellent written communication skills. Excellent oral skills including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle jobrelated matters in a professional manner. Critical thinker and problemsolving administrative and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Computer and office equipment literate. Prefer demonstrated proficiency with and working knowledge of The Raisers Edge or equivalent CRM database. Webbased research tools and Microsoft Office products knowledge required including Excel PowerPoint and Outlook. Must be able to work independently and as a team player.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty a high degree of maturity strong interpersonal skills and the ability to work with low socioeconomic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith culture and other sources of diversity. Ability to work as part of a team within a multidisciplinary framework.

Physical Requirements:

Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical emotional and spiritual stamina to handle jobrelated issues and stress.

Other:

Must pass applicable preemployment screening and demonstrate legal authorization to work in the United States. Must have the ability to accommodate a flexible work schedule including evenings and weekends and particularly but not limited to holiday months (OctoberDecember).

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color women LGBTQIA Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us ator via email at