Associate Director Events Business Operations

Reports to:

Chief Operating Officer

Department:

Business Operations

Supervises:

3 to 5 direct reports

Date Written/Revised:

April 2025

Work Schedule:

40 hours per week. Hybrid work eligible. This role requires some flexibility in schedule to accommodate business needs including evenings and weekends.

Salary:

$97011.20 $105019.20

Position Summary

The Associate Director Events Business Operations leads the strategic development and of MOPOPs comprehensive event portfolio aligning events with the museums mission and business objectives. The AD also contributes to business operations strategy budget management financial goals and team leadership in a highvolume environment. Leveraging operational expertise this role oversees all aspects of event production from concept to evaluation ensuring highquality guest experiences for both institutional programs and external clients. This role manages and/or supports all activities planned with various levels of complexity. This is a highvolume environment where work productivity efficiency and effective communication skills are a must.

Essential Job Duties (other duties as assigned)

Event Strategy:

• Develop and implement comprehensive missiondriven event strategies to achieve business goals and elevate MOPOPs global and local standing as a leader in Pop Culture preservation accessibility and as a catalyst for meaningful conversations that have a true impact on our communities.
• Oversee the production and of MOPOP and Strategic Partner events leading the entire process from conceptualization to postevent evaluation. Ensuring that events align with mission and business objectives drive revenue enhance member engagement and retention foster community engagement and consistently deliver exceptional guest experiences.
• Contribute to the creation of impactful event sponsorship strategies facilitating seamless brand integration with MOPOP events to enhance the overall experience through authentic and purposeful collaborations.
• Assist in developing event pricing strategies and revenue streams and collaborating with partners to innovate premium hospitality packages.
• Infuse Diversity Equity Inclusion and Accessibility principles into every facet of strategic event planning focusing on thoughtfully designing event flows guest communications wayfinding and operational processes to guarantee that all MOPOP events are not only inclusive and accessible but also actively promote a sense of belonging for diverse audiences.

Business Operations Strategy:

• Actively shaping event and operational policies operationalizing strategic initiatives and identifying costsaving opportunities.
• Develop and implement a roadmap for scaling event services optimizing operations and staffing models and ensuring consistent delivery of exceptional client and guest experiences.
• Continue to establish and implement efficient standard operating processes and workflows within the Events Department and across operational teams.
• Develop and implement risk mitigation strategies to ensure the safety and success of all events.
• Manage artist vendor and contractor relationships detailing SOWs executing contracts and negotiating rates and services.
• Continue to develop and manage the Event Operations department budget ensuring effective resource allocation and cost control.
• Manage event budgets and Profit and Loss Statements track expenses and provide detailed financial reports on event performance and operations.
• Establish ROI measurement criteria and actively monitor event performance metrics to drive continuous improvement.
• Leverage data analytics to identify areas for enhancement and make informed datadriven decisions.
• Utilize insights to inform future event strategies and initiatives ensuring alignment with organizational goals.

Team Leadership

• Lead and inspire the Event Operations Team fostering a culture of innovation collaboration respect kindness and commitment to excellence.

• Set clear departmental and individual performance goals and expectations provide ongoing feedback and support individual professional development.

• Build a welldeveloped internship program for Event Operations mentoring the next generation of event professionals establishing pathways to employment and enhancing the capabilities of the Event Operations team.

MOPOP Community:

• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Preferred/Desired Qualifications

• At least ten 10 years of experience in event planning coordination and production preferably in the arts entertainment or hospitality fields.
• At least five 5 years of experience in administrative operational or project management.
• World class project management skills understanding of project/program management principals methods techniques and experience with enterprise project management tools.
• Excellent communication skills.
• Proven ability to provide effective customer service for internal and external client groups.
• Demonstrated ability to effectively lead and manage professional staff in a collaborative team environment.
• Detailoriented with strong organizational skills to manage a continuous workflow in a high volume multitasking environment.
• Ability to handle stress and stay organized focused and customer service oriented when faced with multiple deadlines
• Must be willing to work a flexible schedule as determined by business volume.

Benefits

This regular fulltime position includes Medical/Vision insurance Dental insurance Life/AD&D/LTD insurance 3.08 hours of accrued Vacation per biweekly pay period Seattle Sick/Safe 7 Floating Holidays (prorated first year dependent on hire date) 8 Company Holidays paid throughout the year EAP 401k plan with vested match schedule once eligible and subsidized transportation benefits for Orca Pass or parking.

Why MOPOP

Were really glad youre thinking about joining the team at MOPOP! We believe pop culture is a universal language capable of building connections across a range of people no matter our differences in race religion gender age sexual orientation ability education socioeconomic status ethnicity country of origin or any other characteristic that makes us who we are. For more than twenty years we have been showcasing how music film fashion video games sports and more spark those connections and create a lasting cultural impact.

MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore find and build community and recognize their own creative potential. This applies not only to our guests but also to our staff be it in designing an educational program to engage the next generation of creators trying to reach a new audience with a marketing initiative preserving an artifact in our collection or providing excellent customer service to a visitor. If this sounds like something youd be into wed love to hear from you!

MOPOPs Mission and Commitment to Diversity Equity Inclusion and Accessibility

Our mission is to activate the worldshaping power of pop culture through participative experiences discovery and play. We believe pop culture connects us and that it is powerful complex alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity equity inclusion and accessibility (DEIA). In partnership with our community we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional isms as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality energy and resources and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace and we are proud to be an equal opportunity employer. We believe that having staff interns and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC women and LGBTQIA2S individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.

Please email if you need reasonable accommodations during the application or hiring process.