ESM Tools SME

Position Description:

Primary Skills : ESM Tools (Solarwinds Splunk Zabbix PRTG AppDynamics Dynatrace Azure Monitor Amazon CloudWatch Prometheus Grafana
APM Monitoring and Observability)
Must have Skills : APM and Observability tools.
Experience : 10 years relevant
Notice Period : Immediate
Location/ Shift : Bangalore / Chennai24/7

Detailed JD
Minimum 1215 years of experience in service management or infrastructure management
10 years working experience on ESM Tools
Good working Experience in tools like Solarwinds Zabbix Splunk PRTG AppDynamics Dynatrace Azure Monitor Amazon CloudWatch Prometheus Grafana Infra APM Monitoring and Observability.
Working experience and troubleshooting knowledge in SNMP WBEM /WMI and Monitoring agents.
Knowledge in MIBs OIDs and WMI performance counters
Knowledge in Metrics Traces and Log Ingestion
Knowledge in E2E Implementation and integration with 3rd party tools like SNOW PagerDuty.
Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer
Knowledge in Event management and Capacity management
Participate in Problem Management review meetings and provide root cause analysi
Experience with scripting in UNIX Linux and Windows environments
Should possess work experience on migration/upgradation ESM tools Projects
Identify Service Improvement Area and Implement in Production infrastructure
Good knowledge of business continuity planning and disaster recovery practices
Must have excellent communication skills
Flexible to work on shifts.
Thorough understanding of ITIL process

Skills:

• English
• Solutions Architecture
• Splunk
• Zabbix

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.