Travel Payments Specialist- APAC 419730

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Overview:

Under moderate supervision the Travel & Payments Specialist is responsible for the ongoing success and partnership of travel direct customers within the assigned client base. This position will serve as the regional advocate working closely with overall Customer Success team to ensure the highest levels of ongoing adoption retention satisfaction and new feature adoption are realized. This will cover verticals of Travel and also Payment Strategy for existing customers.

Key to success in this position is the development and maintenance of strong relationships both within SAP Concur customers and
partners. This position is structured as a named account role with an assigned account base. Medium to extensive travel may
be required. This role reports into the VP of Customer Success APAC (dotted line to VP of Global Travel Success)
Responsibilities:

• Develop and maintain strong relationships within assigned client segment to ensure maximum adoption satisfaction and retention levels and client development are met
• Identify and execute business strategy for assigned client segment
• Focus on CoV/MVV and bringing value to customers with strategic engagement in person and in market
• Develop clients knowledge of features/functionality and modules by using online presentation or in person presentation methods
• Work closely with Account Teams to Identify prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions
• Identify and implement improvements to processes documents tools reports etc. to benefit team and internal/external clients
• Track and update activities reporting in SF as required i.e. BRs Success Plans Travel Assessments.
• Participate on crossfunctional teams to discuss accounts and look for trends or commonalities ensure the best interests of both clients and SAP Concur are being fairly and objectively represented
• Identify and execute business strategies that contribute to the success of the key metrics of the position retention renewals utilization/adoption contractual compliance and opportunities for expansion
• Work with assigned Account Teams to help manage travel success plans where applicable including managing territory assignments tracking activities and territory planning for customer base
• Advocate for customer base for future product travel enhancements collaboration with staff team and travel product stakeholders
• Participate on crossfunctional teams to discuss accounts and look for trends or commonalities ensure the best interests of both clients and SAP Concur are being fairly and objectively represented for payment strategy.
• Build relationships with issuer partners of SAP Concur and card schemes
• Focus on building out new partnerships with card schemes and individual issuers in APAC.
• Develop clients knowledge of features/functionality and modules by using online presentation or in person presentation methods
• Work closely with Account Teams to Identify prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions.
• Identify and implement improvements to processes documents tools reports etc. to benefit team and internal/external clients
• Track and update activities reporting in SF as required i.e. BRs Success Plans Travel Assessments.

Qualifications:

Education Experience and Training required:

• Minimum 5 years experience with Concur Travel (preferred)
• Minimum 10 years experience with high level of interaction with internal/external clients and partners
• Minimum 10 years payments related experience
• Knowledge of related systems (Global Distribution Platforms Agency systems Payment APIs)
• Minimum 10 years travel related experience
• Ability to pass background check

Job specific specialized knowledge and skills:

• Aptitude to analyze a situation defines key objectives and recommends strategies and action plans
• General understanding of business financial systems and organizational decisionmaking
• written and verbal communication skills including negotiation skills
• Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plans
• Must possess a clientfocused attitude with the ability to act as a client advocate
• Proven ability to engage and interact with internal teams to resolve client issues
• Planning and project management capabilities
• Ability to give presentations to small and large groups of people
• Advanced Microsoft Office (particularly Excel) skills

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419730 Work Area: Sales Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.