Job Title: Lead Systems Engineer
Job Code: 23015
Job Location: burg VA
Job Schedule: 9/80Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off
Job Description:
Responsible for providing second or third tier equivalent engineering support and analysis to field engineers technicians customers and users of L3Harris PSPC Communication Systems. Responds to situations where firstline product support has failed to isolate or resolve problems in malfunctioning hardware or software.
Essential Functions:
- Diagnoses troubleshoots repairs and debugs complex electro/mechanical equipment computer systems and/or software over the phone email or on site.
- Reports design reliability and maintenance problems to Fielded Products Engineering recommending solutions to resolve reported problems.
- Acts as primary liaison with other business functions for escalation and communication of serious technical and business issues affecting customer satisfaction or product quality.
- Maintain an indepth knowledge of L3Harris mission critical VIDA Infrastructure Communications and Portable/Mobile Radios used to support first responders and military personnel on evolving LTE/Satellite/LMR and Hybrid Communications Architectures.
- Contributes to development and evolution of new concepts techniques and strategies with an eye towards e3 (sixsigma) improvements in quality accuracy effectiveness and efficiency
- Ability to travel Approximately 60 domestic travel anticipated.
- Potential for obtaining Secret/Top Secret Clearance.
Qualifications:
- Bachelors Degree and minimum 9 years of prior relevant systems engineering experience. Graduate Degree and a minimum of 7 years of prior related systems engineering experience. In lieu of a degree minimum of 13 years of prior related systems engineering experience.
Preferred Additional Skills:
- Ability to serve as consultant and special internal / external spokesperson for the organization on major technical and customer support matters.
- Experience in Land Mobile Radio Project management skills Knowledge of database reporting tools.
- Familiarity with Public Safety organization operations.
- Microsoft/Cisco Certifications.
- Experience in twoway radio systems MS Windows Server 2012 UNIX LAN/WAN design microwave systems and wireless data systems.
- Excellent communications and team building skills.
- Ability to work as a member of the Escalation System Engineering team.
- Understand the overall technical L3Harris P25 system architecture and how each feature is implemented.