Patient Coordinator
Patient Coordinator
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Job Description
As a Patient Coordinator you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients scheduling appointments managing patient records and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Responsibilities:
- Provide a warm and friendly welcome to patients as they arrive at the dental practice.
- Ensure a comfortable and inviting waiting area for patients.
- Maintain a professional and courteous demeanor when interacting with patients.
- Schedule appointments for patients considering their preferences and the availability of dental staff.
- Confirm and remind patients about upcoming appointments via phone or other communication channels.
- Coordinate with dental staff to manage the appointment calendar efficiently.
- Collect and update patient information accurately including personal details and medical history.
- Create and maintain patient records in the dental practice management system.
- Ensure patient records are kept confidential and comply with privacy regulations.
- Verify and update patient insurance information.
- Calculate and collect copays deductibles and other payments from patients.
- Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
- Respond to patient inquiries via phone email or in person providing information about dental services appointment availability and general practice policies.
- Provide clear instructions to patients regarding preappointment preparations forms and paperwork.
- Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
- Communicate effectively with dental hygienists assistants and dentists regarding patient arrivals emergencies or changes in scheduling.
Requirements:
- High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
- Proven experience as a receptionist or in a customer service role preferably in a dental or healthcare setting.
- Excellent interpersonal and communication skills to interact with patients colleagues and thirdparty stakeholders.
- Proficient in using dental practice management software and general office applications (e.g. MS Office email appointment scheduling systems).
- Strong organizational and multitasking abilities to handle multiple priorities in a fastpaced environment.
- Attention to detail and accuracy in maintaining patient records and managing financial transactions.
- Knowledge of dental terminology procedures and insurance processes is desirable.
#IND3
GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.
Other details
- Job FamilyPatient Support
- Job FunctionOffice Operations
- Pay TypeHourly
- Hiring Rate$21.00
- Travel RequiredNo
Required Experience:
IC
Employment Type
Hourly
