Head of User Experience Design 22322
Head of User Experience Design 22322
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Job Description
PORTFOLIO LINK
Please submit your portfolio link to your resume when applying as we will be reviewing these as part of applications.
PACKAGE DESCRIPTION
Job Reference: 22322
Band: F
Salary:depending on relevant skills knowledge and experienceplus London Weighting Allowance 5319 and 25 offer The expected salary range for this role reflects internal benchmarking and external market insights.
Location: Office Base is London TVC. This is a hybrid role and the successful candidate will balance office working with home working.
ABOUT BBC STUDIOS
BBC Studios is a worldrenowned content studio and channels & streaming business powered by British creativity with a reach that touches audiences in every corner of the globe.
We work with outstanding creative talent who are responsible for platformdefining shows from Strictly Come Dancing to Eastenders Prehistoric Planet to Planet Earth III.
The range and quality of our content is unsurpassed creating critical and commercial successes and global phenomena.
From BAFTAs to RTS Awards BBC Studios is Britains most awarded production company and the only producer with three of the top ten shows on IMDB; were the home of the widestread English language news website in the world; and the UKs largest distributor of British content.
ABOUT STUDIOS PRODUCT GROUP
Studios Product Group is a growing function dedicated to crafting and delivering exceptional customercentric products. Our collective drive fuels growth and operational excellence at BBC Studios. United in our commitment to quality we relentlessly strive to exceed customer expectations lead change and shape the future of our business.
Our diverse portfolio is fully focused on supporting our global business whether through directtoconsumer offerings or internal tools that empower our teams. Our products include marquee brands such as Top Gear and Bluey.
THE ROLE
We are seeking a strategic and experienced Head of UX & Design to shape and elevate our user experience capabilities across a diverse portfolio of products and services. This role is pivotal in defining and executing the UX and Service Design vision and strategy ensuring our audiencecentric approach is embedded across BBC Studios platforms and experiences.
The Head of UX & Design will champion usercentred design leading teams of UX Designers UI Designers and Service Designers. They will be responsible for embedding best practices advancing our design maturity and collaborating with senior leaders to foster a culture of high performance innovation and product excellence.
This is a highimpact leadership role with the autonomy to influence product experiences at scale establish design principles and ensure alignment across public service and commercial teams.
KEY RESPONSIBILITIES
Strategic Leadership:
- Define and drive the overarching UX and Service Design strategy across a diverse portfolio ensuring alignment with business and audience needs.
- Champion and integrate service design thinking into product development to deliver seamless endtoend user experiences.
- Collaborate with business and product leaders to shape the vision and roadmap while ensuring a bestinclass user experience.
- Advocate for accessibility inclusivity and ethical design practices ensuring our products serve all audiences effectively.
- Engage with the broader UX function within public service aligning design principles processes and governance where relevant.
Team Leadership & Capability Building:
- Lead mentor and develop a highperforming team of UX Designers UI Designers and Service Designers.
- Foster a collaborative innovative culture that drives sustained excellence in design and user experience.
- Implement best practices in UX leadership including career development coaching and succession planning to nurture future design leaders.
- Create an environment that encourages experimentation learning and crossfunctional collaboration.
Portfolio & Design Maturity:
- Oversee UX operations ensuring teams are effectively resourced and working within budget.
- Develop a robust UX measurement framework defining success metrics to track the impact of design improvements.
- Drive continuous improvements in design processes tooling and methodologies to enhance efficiency and effectiveness.
- Advocate for design systems information architecture and scalable UI frameworks that improve consistency across our digital ecosystem.
Stakeholder Engagement & Product Culture:
- Work closely with peer functions Product Engineering and Delivery to embed UX principles into the product development lifecycle.
- Build strong relationships with peers in Product Engineering and Data to ensure alignment and shared accountability for delivering user value.
- Act as a thought leader in UX and service design representing BBC Studios internally and externally at industry events and discussions.
- Foster a culture of high performance and design excellence ensuring that user experience remains central to decisionmaking.
WHAT DOES IT TAKE
Essential Criteria:
- Significant experience leading UX and Service Design within a complex multiplatform organisation.
- A proven track record of developing and executing UX strategies that have delivered measurable impact.
- Deep expertise in usercentred design usability accessibility and service design methodologies.
- Experience scaling design teams mentoring senior practitioners and developing UX leadership capabilities.
- Strong stakeholder engagement skills with the ability to influence and collaborate across business and technology teams.
- A usercentric mindset with the ability to balance business goals with audience needs.
- Experience implementing and scaling design systems across multiple products and platforms.
- A strong grasp of design governance ensuring compliance with legal and ethical standards.
- Background in news media audio video or other contentrich digital experiences.
Desirable Criteria:
- Experience working in both B2B and D2C digital environments.
- Familiarity with emerging technologies such as AI voice interfaces and immersive experiences.
- Experience working within agile crossfunctional teams to deliver highquality digital products.
LIFE AT BBC STUDIOS
We dont focus simply on what we do we also care how we do it. Our values and the way we behave are important to us. Please make sure youve read about our values and behaviours here.
The BBC is committed to building a culturally diverse workforce that represents the audiences we serve and encourages applications from candidates from any background especially people from diverse communities. Equity of opportunity is important to us and we endeavour to make our processes equal fair and meritocratic for everybody. More information on our D&I plan can be found here.
BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen including delivering against the BBC Groups sciencebased Net Zero targets. More information on sustainability at BBC Studios can be found here.
WHAT WILL YOU GAIN FROM WORKING AT BBC STUDIOS
- We offer a competitive salary package
- Flexible 35hour working week for worklife balance
- 26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days
- Parental leave for new parents regardless of gender of up to a year with 18 weeks fully paid
- A defined contribution pension scheme with employer contributions up to 10; and life assurance (at 4 times annual salary) eligibility for discounted dental health care gym and much more through salary sacrifice
- Excellent career progression access to courses webinars workshops and the opportunity to work in different areas of the organisation
NEXT STEPS
We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.
Please note: If you were to be offered this role the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Required Experience:
Director
Employment Type
Full-Time
