Customer Relationship Advisor 41469
Customer Relationship Advisor 41469
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job ID:41469
Location:France: Lyon
Position Category:Client Management
Position Type:Employee Fixed Term
Who are LRQA
LRQA stands for dedication to clients market firsts and deep expertise in risk management. Weve grown to become a leading global assurance provider bringing together outstanding expertise in certification customised assurance cybersecurity inspection and training.
While were proud of our heritage its who we are today that really matters because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries has more than 2500 colleagues generates 315m in revenue and supports more than 60000 clients across a diverse range of sectors and markets.
Role Purpose:
Responsible for ensuring a positive customer journey as the front end of the customer experience by providing a support regarding onboarding new customers certification production through to invoice and understanding their needs and ensuring any issues are resolved in a positive and effective manner.
Guiding and undertaking a range of (specific assigned) activities resolving queries for customers.
Key Responsibilities:
- Coordinate in Client Operations Department administrative tasks in link with other departments.
- Prioritize plan and manage client Operations tasks in line with international and local business requirements.
- Communicate details of assignments to auditors ensuring that contractual requirements and customer expectations are understood.
- Provide support for business customers by managing enquires as concierge with the HUB and other internal stakeholders to ensure that our services are set up on our systems in line with global and local business processes and requirements.
- Assist to ensure effective and timely invoicing of customers ensuring that systems are updated with the right notes and purchase order. Liaise with the HUB invoicing team to ensure effective and timely invoicing of customers in line with or ahead of agreed business SLAs.
- Assist on the SRs in the system and triage them on a daily basis so that the local and HUB teams are able to deal with it on the agreed Business SLAs.
- Be a contact person for customer accounts and (local/international) accounts or special products. Dealing with business queries regarding invoices certificates and any other query. Make sure to solve or direct the customer query to the right person/group to be able to answer the customer query on the agreed SLAs.
- Provide support on ad hock/diverse customer support activities as required. Prioritizing based on the needs of the customer.
The successful candidate should be able to demonstrate the following:
- Good verbal and written communication skills inEnglish.
- Flexibility to adapt and work effectively with a variety of situations individuals and teams.
- Problem solving skills and the ability to work under pressure.
- Ability to identify critical business risks and assess the necessary mitigating controls.
- Orientation to results monthly sales KPIs and fundamentally to the client.
Who are LRQA
LRQA stands for dedication to clients market firsts and deep expertise in risk management. Weve grown to become a leading global assurance provider bringing together outstanding expertise in certification customised assurance cybersecurity inspection and training.
While were proud of our heritage its who we are today that really matters because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries has more than 2500 colleagues generates 315m in revenue and supports more than 60000 clients across a diverse range of sectors and markets.
Role Purpose:
Responsible for ensuring a positive customer journey as the front end of the customer experience by providing a support regarding onboarding new customers certification production through to invoice and understanding their needs and ensuring any issues are resolved in a positive and effective manner.
Guiding and undertaking a range of (specific assigned) activities resolving queries for customers.
Key Responsibilities:
- Coordinate in Client Operations Department administrative tasks in link with other departments.
- Prioritize plan and manage client Operations tasks in line with international and local business requirements.
- Communicate details of assignments to auditors ensuring that contractual requirements and customer expectations are understood.
- Provide support for business customers by managing enquires as concierge with the HUB and other internal stakeholders to ensure that our services are set up on our systems in line with global and local business processes and requirements.
- Assist to ensure effective and timely invoicing of customers ensuring that systems are updated with the right notes and purchase order. Liaise with the HUB invoicing team to ensure effective and timely invoicing of customers in line with or ahead of agreed business SLAs.
- Assist on the SRs in the system and triage them on a daily basis so that the local and HUB teams are able to deal with it on the agreed Business SLAs.
- Be a contact person for customer accounts and (local/international) accounts or special products. Dealing with business queries regarding invoices certificates and any other query. Make sure to solve or direct the customer query to the right person/group to be able to answer the customer query on the agreed SLAs.
- Provide support on ad hock/diverse customer support activities as required. Prioritizing based on the needs of the customer.
The successful candidate should be able to demonstrate the following:
- Good verbal and written communication skills inEnglish.
- Flexibility to adapt and work effectively with a variety of situations individuals and teams.
- Problem solving skills and the ability to work under pressure.
- Ability to identify critical business risks and assess the necessary mitigating controls.
- Orientation to results monthly sales KPIs and fundamentally to the client.
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. Group entities.
Copyright LRQA 2021. All rights reserved. Terms of use. Privacy Policy.
Required Experience:
Unclear Seniority
Employment Type
Contract
