Service Desk Intern
Service Desk Intern
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Job Description
SHARE your talent
Were looking for someone who has these abilities and skills:
Required Skills and Abilities:
Highly motivated individuals who would like to gain their first professional experience in IT environment
IT students with good English
Philology/linguistic students with German French or Italian
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race color national origin religion sex gender identity and/or expression sexual orientation age disability genetic information veteran status military status or any other category protected by local law.
Service Desk Intern
Wrocaw Poland
Nowadays technology is at the forefront of every business. AXA XL a leading insurance & reinsurance company not only understands the growing role of IT services in their daytoday business but also creates opportunities for talented people entering the labor market!
DISCOVER your opportunity
What will your essential responsibilities include
Technical Support: Provide firstline technical support to employees for various ITrelated issues including hardware software network and application problems.
Incident Management: Log and track incidents and requests ensuring timely resolution and escalation when necessary.
Customer Service: Offer excellent customer service by communicating effectively with users and ensuring they feel supported throughout their issue resolution process.
Troubleshooting: Diagnose and resolve technical issues using established procedures and guidelines.
Documentation: Maintain accurate records of support interactions and solutions provided contributing to knowledge base documentation for future reference.
Collaboration: Work closely with other IT teams to facilitate complex issue resolution and service improvement.
User Training: Provide guidance and training to users on how to utilize various systems and tools effectively.
System Monitoring: Monitor IT systems and alert appropriate personnel to potential issues to ensure minimal disruption to services.
Compliance: Ensure compliance with company policies and procedures regarding IT service management.
You will report to local manager.
Required Experience:
Intern
Employment Type
Full-Time
