SAP Basis Technical Consultant 423276
SAP Basis Technical Consultant 423276
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Summary:
The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure an innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers by focusing on scalability and resilience.
The Role:
The senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services mainly focusing on SAP S/4HANA private cloud edition deliverables. This role is to serve the European customers and therefore requires the candidate to perform in European timezone.
Drives Sales to delivery handover and customer onboarding covering all technical and project aspects like IP ranges Load Balancer setup requirements VPN networks and more.
Support tickets handling bridging customer queries and requirements from technical operations team.
Ensures periodic service reviews to track the service quality across a range of customers.
Orchestrates the overall service delivery according to agreed SLAs and KPIs.
Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
Proactive ticket monitoring handling and issue resolution for customers with regular and transparent communication.
Supports deescalations of critical customer situations & reviews SLA service credit cases.
Contributes to customer GoLives Release Upgrade and maintenance activities.
Executes and supports problem management and continuous improvement.
Supports customer satisfaction surveys & commercial change requests.
Contributes to the liaison with different SAP stakeholders e.g. Sales Presales Renewals teams esp. Customer success partner involved in the accounts to ensure customer success.
Roles and Responsibilities:
Work in European timezone.
Engineering graduate with 6 years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment consulting IT BASIS support).
Strong knowledge of SAP Basis SAP ERP modules and tools like TSM BODI application DBs of HANA ASE Sybase Oracle.
Strong handson experience with SAP Basis activities technical support in Cloud environments esp. with hyperscalers OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.
Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)
Database Administrator >provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle pursuant to the defined quality criteria
Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
Excellent customer focus / Networking / Relationship Building /Resultsdriven / Selforganized / Decision making skills.
Experienced in working with crosscultural and crossfunctional teams or individuals
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 423276 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Contract
Employment Type
Full-Time
