Manager Product Management - Customer Services Strategy US Card
Manager Product Management - Customer Services Strategy US Card
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$ 172800 - 197200
1 Vacancy
Job Description
Product Management at Capital One is a booming vibrant craft that requires reimagining the status quo finding value creation opportunities and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale brand capabilities talent and values to succeed as the digital revolution transforms our society and our industry.
About the Team
The US Card Customer Services & Strategy team has several openings within the Recoveries Product Case Automation Platform and Fraud Product spaces:
Recoveries Product We are looking for a Product Manager who is excited about driving transformation for Capital One both on the business and technology side. This product manager will lead massive efficiencies and customer experience improvements and will help in designing full stack technical solutions to deliver critical business processes all in a way that complies with regulatory and network guidelines delivers significant cost savings and delights our agents and customers. This role offers a unique opportunity to partner very closely with strategy in order to drive change not only for our customers but for our bottom line.
Case Automation Platform This PM will lead a tech team in the development and management of the platform case management data. The scope includes day to day responsibilities associated with being a product manager of a tech team (e.g. discovery intent refinement delivery of intent in the highest quality) as well as strategic involvement in how we grow and maintain the data ecosystem for a business critical platform.
Fraud Product As the Product Manager of Fiducia Capital Ones authentication decision engine for our credit card customers youll lead a critical product that protects our customers from account takeover by determining if authentication is needed and if so which tools are acceptable. Our vision is to provide frictionless experiences for our good applicants and block fraudsters from succeeding all the while adapting to evershifting fraud trends. We are looking for someone who is dataobsessed hungry to learn about fraud (and how to mitigate it) and eager to build a firstinclass product that combines speed to market with precision. As the Product Manager:
You will build and own the roadmap and backlog and work with our fraud analysts to identify and prioritize the highest value strategies
You will lead one tech team and own feature and capability delivery on the product
You will partner with data science teams so we can leverage the latest and greatest ML models in our decisioning
You will collaborate with partner teams especially with the Consumer Identity platform to ensure fraud data and business needs are captured and met across the authentication lifecycle
Capital One Product Framework
In this role youll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused Delivers gamechanging outcomes by focusing on leverage and excellence
Technology Driven Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
At least 3 years of experience working in Product Management
Currently has or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelors Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field)
A Masters Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
Experience translating business strategy and analysis into consumer facing digital products
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $158400 $180800 for Manager Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
