Director Insurance Operations
Director Insurance Operations
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
Company:
MarshDescription:
We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office
Director Insurance Operations
Marsh is seeking leader to join our Operations team as the Director of Insurance Operations. This pivotal role will be based in Mumbai and requires a commitment to inoffice collaboration at least three days a week. The ideal candidate will possess a deep understanding of the insurance landscape and demonstrate a proven ability to drive operational excellence through innovative strategies effective stakeholder engagement and thought leadership in change management.
We will count on you to:
Strategic & Operational Effectiveness
As the Director of Insurance Operations you will be instrumental in shaping the future of our operations by:
- Develop and implement strategic initiatives that enhance operational efficiency and effectiveness across diverse insurance processes. Lead the transformation of our operations to meet evolving market demands and client expectations positioning Marsh as a thought leader in the insurance industry.
- Act as a key voice by sharing insights and best practices through internal and external forums. Drive discussions on emerging trends innovative solutions and the future of insurance operations.
- Collaborate with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance. Foster strong relationships with global leadership to build trust and facilitate seamless communication.
- Oversee the implementation of processes that optimize information exchange among internal teams clients and strategic partners. Act as a point of escalation for complex inquiries ensuring timely and effective resolution of issues.
- Lead change management initiatives to ensure smooth transitions during operational transformations. Develop and implement strategies that prepare teams for change minimize resistance and maximize engagement ensuring that all stakeholders are aligned and informed throughout the process.
- Manage the Cost and Service teams developing both shortterm and longterm financial and operational plans. Ensure resources are utilized effectively and investments are aligned with strategic goals.
- Design and implement robust crisis management processes to safeguard operations and maintain service continuity during challenging situations.
- Proactively evaluate team performance providing constructive feedback and conducting performance reviews. Offer leadership guidance to enhance team productivity compliance and quality of service.
- Establish mechanisms for sharing best practices and driving continuous improvement initiatives within the team. Champion a culture of innovation and efficiency.
- Ensure the delivery of a compelling value proposition to clients by developing implementing and transitioning processes that align with client guidelines and expectations.
People Management/ Development
- Collaborate with HR and senior leadership to develop and implement a strategic workforce plan that addresses current and future talent needs ensuring the organization is equipped to meet its goals.
- Champion diversity and inclusion initiatives at the organizational level ensuring that diverse perspectives are represented and valued in decisionmaking processes. Monitor and report on progress towards diversity goals
- Lead efforts to assess and enhance organizational effectiveness identifying areas for improvement and implementing strategies that drive performance engagement and employee satisfaction across a large workforce
What you need to have:
- Graduate with minimum 15 years of experience in team leadership and people management preferably within the general insurance industry.
- A datadriven mindset with a strong ability to make informed decisions based on analytics.
- Exceptional communication and presentation skills with the ability to engage effectively with diverse audiences.
- Proven problemsolving capabilities with a proactive approach to identifying and addressing challenges in a fastpaced environment.
- Strong stakeholder management skills with a focus on building collaborative relationships across departments.
What makes you stand out
- Adaptable communicator facilitator influencer and problem solver
- Certification in Insurance domain
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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