Customer Implementation Manager I 47522
Customer Implementation Manager I 47522
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
Join TELUS: Where Customer Success Drives Innovation
Are you driven by delivering exceptional customer experiences and managing complex implementations At TELUS were seeking a Customer Implementation Manager to transform service delivery while embodying our commitment to putting customers first.
Our Mission
TELUS is dedicated to delivering outstanding solutions that enhance customer business capabilities while making a positive impact on communities. Our Enhanced Data Services team leads this mission driving excellence in customer service delivery.
The Opportunity
In this role youll:
- Drive the successful delivery of Enhanced Data Services to enterprise clients
- Establish and maintain strong stakeholder relationships
- Implement process improvements that enhance customer experience
- Strengthen TELUS reputation for service excellence
Key Responsibilities
- Service Delivery Excellence
- Oversee the Enhanced Data Services orders
- Manage the full lifecycle of customer requests
- Ensure timely and efficient service installation
- Lead continuous improvement in delivery processes
- Service Request Management Oversee the full lifecycle of customer requests (e.g. new configurations service additions modifications)
- Prioritization & Planning Ensure service requests are properly categorized assigned and executed according to business priorities
Customer Relationship Management
- Act as primary liaison between TELUS and enterprise clients
- Lead client meetings and maintain proactive communication
- Set and manage delivery expectations Build lasting stakeholder relationships
- Client Interface Maintain ongoing communication with the customer ensure transparency and manage expectations regarding request completion timelines
Project & Resource Management
- Assess and prioritize service requests by business impact
- Coordinate crossfunctional teams
- Partner with external service providers
- Optimize resource allocation for project delivery
- Resource Coordination Collaborate with TELUS support teams to mobilize the right expertise and efficiently address customer requests
ITIL Practice Implementation
- Oversee Service Request Management processes
- Direct Change Enablement/Management practices
- Maintain ITIL framework compliance
- Implement process improvements and best practices
Qualifications
Required Qualifications
Essential Experience
- 5 years in telecommunications or related fields
- Demonstrated success in project management and client relations
- Strong understanding of telecom infrastructure and services
- Track record of effective customer relationship management
- Bachelors degree in Business Administration IT or related field
Core Competencies
- Strong project management capabilities
- Resultsoriented approach to customer service
- Clear and effective communication skills
- Analytical problemsolving abilities
- Adaptability in dynamic environments
Additional Assets
- PMP or other project management certifications
- ITIL certifications
- Experience with service management tools
- Bilingual proficiency (English/French)
The TELUS Advantage
- Join a team focused on both profit and purpose
- Thrive in a culture celebrating diversity growth and innovation
- Experience genuine worklife balance and wellness support
- Participate in community initiatives Access leadingedge technology and development opportunities
Location
Flexible within major Canadian cities with remote work options available
Ready to Create Impact
At TELUS we believe in the combined power of technology and dedication to create a better future. If youre ready to drive innovation challenge conventions and create meaningful change we want to connect with you.
Join our mission to put customers first embrace innovation and grow through collaborative teamwork. Together lets make the future friendly.
Required Experience:
Manager
Employment Type
Full-Time
